Senior Business Intelligence Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, maintain, and enhance Tableau dashboards and reports for executives in Customer Success, Marketing, and Sales.

• Provide insights into pipeline, bookings, renewals, product usage, campaign performance, and other key performance indicators.

• Develop and uphold consistent KPIs that align with business definitions.

• Deliver ongoing business performance reporting and forecasting to aid executive planning.

• Analyze revenue, customer, and operational data, including campaign attribution, account scoring, pipeline health, and factors driving retention/churn.

• Articulate the reasons behind results and convert findings into actionable recommendations through effective data storytelling.

• Manage ad hoc and confidential analytical requests.

• Utilize data warehouse marts and Tableau Cloud data sources, employing SQL to explore, validate, and integrate data.

• Convert stakeholder requirements into data specifications and metric definitions.

• Collaborate with Analytics Engineering on new or improved data models.

• Identify and escalate data quality concerns while assisting in establishing reporting standards.

• Work closely with Customer Success, Marketing, and Sales to comprehend goals, processes, and data.

• Define project scopes, set timelines, and prioritize tasks alongside the Director of Data Strategy & Analytics.

• Contribute to the development of self-service dashboards, AI assistants, and conversational analytics tools.

• Facilitate enablement through documentation, training sessions, and office hours.

• Adhere to data and AI governance policies.

• Automate recurring tasks and implement tools and best practices to enhance scalability, efficiency, and quality.

⛳️ Requirements

• Bachelor's degree in business, economics, statistics, data science, analytics, or a related field.

• Over 5 years of experience in an analytical capacity.

• Experience in supporting sales, marketing, customer success, or business operations is preferred.

• Advanced proficiency in Tableau or a similar business intelligence tool.

• Exceptional SQL skills for querying and validating data within a cloud data warehouse like Redshift.

• Experience with curated data models created by data or analytics engineering teams.

• Familiarity with dbt is a bonus.

• Proficient in Salesforce or another CRM, and Excel.

• Proven experience in producing business-focused dashboards and reports and creating meaningful KPIs.

• Familiarity with go-to-market analyses such as campaign attribution, account scoring, pipeline analysis, or retention/churn analysis.

• Knowledge of Python or R for statistical analysis is a plus.

• Interest in or experience with AI-assisted analytics tools, including AI agents, natural language query interfaces, or LLM-driven analytics.

• Experience in a SaaS B2B or B2G setting is preferred.

• Strong curiosity, deductive reasoning, and problem-solving abilities.

• Excellent communication and data storytelling skills for non-technical audiences.

• Great attention to detail, follow-through, and ability to juggle multiple priorities.

• Must reside and work within the US.

• Reliable cable or fiber-optic broadband connection with minimum speeds of 10 Mbps download and 5 Mbps upload for remote work.

• Ability to engage in video-based interviews and virtual meetings with the camera on.

• Note-taking tools, reference materials, and AI-powered tools are not permitted during interviews or selection activities unless prior written approval is obtained.

🏝️ Benefits

• Remote-first work environment that fosters flexibility and trust to balance work and personal life.

• Reimbursement to assist with setting up a home or remote office.

• Support for reliable internet requirements for remote work.