Senior Business Application Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, and expand AI agents, including advanced deep agents within internal platforms, to automate support workflows and decrease average handling time.

• Take ownership of and enhance custom automation tools utilized by the Support organization.

• Identify opportunities to minimize manual tasks and enhance resolution quality.

• Implement prompt engineering, context engineering, and relevant Retrieval-Augmented Generation techniques.

• Create and sustain integrations between AI agents, Zendesk, and internal knowledge/data systems.

• Collaborate with Support leadership and Post-Sales Systems engineers to convert workflow gaps into production-ready agent capabilities.

• Advocate for software development best practices such as code quality, testing, CI/CD, and system observability.

• Promote and integrate Samsara’s cultural principles as the company expands globally.

⛳️ Requirements

• Practical experience in building and deploying AI-driven agents or automation tools in a customer support or operations production environment.

• Proficient in Python and/or JavaScript for backend and automation development.

• Experience integrating with a customer support/ticketing platform like Zendesk through APIs.

• Knowledge of AI agent frameworks such as LangChain, LangGraph, or LlamaIndex, or custom LLM-based systems using LLM APIs directly.

• Capability to independently manage the full delivery of technical projects from identifying workflow gaps to production deployment.

• Strong analytical skills and the ability to design complex, scalable, and maintainable solutions.

• Bachelor’s degree in Computer Science or a related technical field, or equivalent practical/on-the-job experience.

• Legal authorization to work at the company and in the designated work location.

• Ideal: experience with front-end frameworks such as React, Vue, or Angular.

• Ideal: familiarity with AWS, Azure, or GCP and their AI/ML services.

• Ideal: understanding of vector databases such as Pinecone or Weaviate.

• Ideal: background in technical/customer support and developing tools that enhance support operations.

• Ideal: excellent communication skills for both technical and non-technical stakeholders.

🏝️ Benefits

• Initial RSU grant with no vesting cliff.

• Ongoing equity refresh opportunities linked to performance.

• Performance-based bonus/variable pay.

• Above-market total compensation.

• Flexible, employee-driven remote model.

• Professional development stipend.

• Comprehensive health plans.

• Parental leave plans.

• Flexible working model.

• Remote work support.

• In-person office access available for employees who prefer it.