Salesforce Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Gather, document, and assess business requirements through engagement with stakeholders and discovery sessions.

• Map and enhance both current and future business processes.

• Outline epics and decompose them into features and comprehensive user stories complete with acceptance criteria.

• Utilize declarative tools to configure Salesforce.

• Assist in system testing and user acceptance testing, which includes crafting and executing test cases.

• Work collaboratively with developers, QA testers, product owners, and end users throughout the entire project lifecycle.

• Provide scalable, sustainable, and compliant solutions from the initial requirement gathering to deployment.

• Perform additional related tasks as needed to support contract obligations.

⛳️ Requirements

• Bachelor's degree.

• U.S. citizenship is mandatory due to federal contract regulations.

• Must be eligible to acquire a U.S. Government security clearance.

• A successful background check is required.

• Over 3 years of experience as a Salesforce Business Analyst or Salesforce Administrator.

• At least one of the following certifications: Salesforce Certified Business Analyst, Salesforce Certified Administrator, or Salesforce Certified Platform App Builder.

• Strong comprehension of Salesforce platform capabilities and limitations.

• Capability to convert business requirements into technical specifications and declarative solutions.

• Experience in Agile project settings.

• Generally available from 9:00 a.m. to 5:00 p.m. Eastern Time.

• Outstanding verbal, written, and interpersonal communication skills.

• Strong organizational and problem-solving abilities.

• Preferred: additional Salesforce certifications.

• Preferred: familiarity with Lucidchart, Jira, and Azure DevOps.

• Preferred: previous experience supporting federal or public sector clients.

• Willingness to keep current Salesforce certifications and pursue new ones as necessary.

🏝️ Benefits

• 401(k).

• 401(k) matching.

• Health insurance.

• Paid time off.

• Annual leave: paid annual leave accrued at 3.333 hours per semi-monthly pay period, totaling up to 80 hours per calendar year.

• Paid sick leave accrued at 1 hour per semi-monthly pay period, with a maximum of 24 hours per calendar year.

• 11 paid company holidays each calendar year.

• Employer covers 60% of the employee health insurance premium, based on the Kaiser Permanente Virginia Bronze plan.

• 100% employer match on employee retirement contributions up to 3% of eligible compensation.

• Fully remote position.