Senior Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and document the functions and processes of business or program areas.

• Collaborate with business subject matter experts to identify, define, and document business requirements, objectives, operational procedures, challenges, and input/output requirements.

• Serve as a liaison among departmental end-users, technical teams, consultants, and other governmental organizations throughout the processes of solution analysis, design, configuration, testing, and maintenance.

• Assess feasibility and develop requirements for new systems, as well as enhancements to existing systems.

• Ensure that system designs align with user needs.

• Track and document modifications to functional and business specifications.

• Draft procedures for permanent records and training purposes.

• Identify opportunities for improving business processes via technology or process modifications.

• Assist with submissions related to new projects, enhancements, and process modifications.

• Translate technical documentation for end-users and non-technical personnel.

• Plan, organize, and execute business process reengineering/improvement initiatives and management reviews.

• Consolidate information into correspondence and written materials to aid management in decision-making.

• Conduct change impact analyses and document business requirements.

• Participate in user acceptance testing and the evaluation of new system functionalities.

• Provide technical support in training, mentoring, and coaching staff.

• Develop training curricula and lead formal training sessions.

• Conduct feasibility studies of new and existing programs and special projects to address organizational, procedural, technical, and fiscal challenges.

• Create policies, procedures, and documentation for information systems to enhance efficiency, cost-effectiveness, customer service, and court operations.

• Prepare reports, written findings, and recommendations; monitor changes accordingly.

• Direct the work of technical or clerical staff, or act as a team lead on designated projects.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 10 years of experience in business analysis.

• At least 10 years of experience in the IT industry.

• Experience in at least one of the following sectors: Gaming, Supply Chain, or Retail.

• Proficient understanding of ITSM/ITIL, including service design and service level management.

• Capability to plan and lead business analysis tasks.

• Ability to manage the requirements lifecycle effectively.

• Experience in eliciting and gathering various types of requirements from business and IT stakeholders.

• Competence in assessing detailed technical information.

• Skill in analyzing complex problems and proposing solutions.

• Ability to articulate both functional and non-functional requirements, such as availability, reliability, maintainability, security, and service level requirements.

• Proficiency in documenting requirements in suitable formats.

• Ability to communicate requirements clearly to business and IT leaders, as well as subject matter experts.

• Ability to evaluate business and IT solutions, including assessing solution fit, quality, and sustainability impacts.

🏝️ Benefits

• Contract duration of 6 months to begin, with a high likelihood of extension.

• Remote work arrangement.

• 8 billable hours per day.