Senior Braze Platform Architect

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Lead cross-functional teams throughout the discovery, scoping, launch, and post-launch optimization phases.

• Act as the main technical point of contact for clients.

• Convert technical concepts into business-friendly terminology.

• Facilitate communication among account management, operations, and developer/engineering teams.

• Steer projects through governance while effectively managing time, scope, and compliance.

• Collect business, marketing, and technical requirements during the discovery phase.

• Design scalable data feeds, platform configurations, and automated campaign workflows.

• Diagnose and resolve client data feed issues utilizing documentation, platform tools, and peer expertise.

• Create guidelines for project scoping and estimating.

• Keep abreast of Braze updates, cross-channel marketing trends, and third-party integrations.

• Recognize recurring client request patterns and advocate for process or tooling enhancements.

• Develop, document, and promote Braze best practices.

• Mentor junior team members and offer constructive feedback.

⛳️ Requirements

• Over 3 years of hands-on architecture experience with the Braze platform.

• Proven experience in cross-channel marketing (Email, Push, SMS, Web Push, In-App Messaging).

• Previous consulting or client-facing advisory experience.

• Bachelor’s degree or equivalent professional experience.

• Outstanding communication skills, with the ability to simplify complex technical topics for non-technical stakeholders.

• A history of leading cross-functional teams without direct reporting authority.

• A resourceful and solutions-oriented approach to problem-solving.

• High emotional intelligence with the ability to navigate ambiguity, manage competing priorities, and maintain composure under pressure.

• A growth mindset and dedication to continuous learning.

• Flexibility to meet company and client needs, which may include potential office attendance.

• Braze certification or similar platform credentials (preferred).

• Experience with marketing automation platforms beyond Braze, such as Salesforce Marketing Cloud, Iterable, or Klaviyo (preferred).

• Familiarity with data warehousing, API integrations, or BI/reporting tools typically used alongside Braze (preferred).

• Experience mentoring or managing technical consultants (preferred).

🏝️ Benefits

• Medical, vision, and dental insurance.

• Life insurance.

• Short-term and long-term disability insurance.

• 401k plan.

• Flexible paid time off.

• A minimum of 15 paid holidays each year.

• Paid sick and safe leave.

• Paid parental leave.

• Colorado leave benefits under the Colorado Healthy Families and Workplaces Act, in line with company plans and policies.