Senior Brand Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the onboarding process for new brands from initial kickoff to go-live.

• Set up offers, channels, and target audiences aligned with brand objectives.

• Establish success metrics and develop plans for the first 30 days.

• Accelerate brands' path to their initial revenue.

• Serve as the primary point of contact for a portfolio of brands.

• Conduct regular check-ins, business reviews, and performance summaries.

• Monitor account health, usage statistics, and renewal schedules.

• Proactively identify and mitigate account risks prior to renewal.

• Manage renewals and pinpoint opportunities for account growth.

• Create data-informed cases for expanding account relationships.

• Transform results into case studies and references.

• Convert performance insights into actionable plans in collaboration with Revenue Operations.

• Relay brand feedback to Product and Operations teams.

• Collaborate with Sales on account handoffs and strategic planning.

• Standardize onboarding playbooks and account management templates.

• Enhance customer success workflows and minimize manual processes.

• Contribute to the development of repeatable processes as the team expands.

⛳️ Requirements

• 4-5+ years of experience in customer success, account management, or partnerships within martech, ecommerce, or SaaS sectors.

• Proven track record of retaining and expanding a portfolio of clients.

• Proficient with performance data and capable of translating metrics into a coherent narrative.

• Excellent communication skills.

• Understanding of ecommerce and brand growth strategies.

• Bonus: Familiarity with the DTC technology stack (Klaviyo, Attentive, Shopify) or experience with DTC brands.

🏝️ Benefits

• Competitive base salary plus bonus opportunities.

• Equity in a rapidly growing, venture-backed organization.

• Comprehensive medical, dental, vision, and other healthcare benefits.

• 4 weeks of paid time off plus health days.

• 401k retirement plan.

• Monthly stipend for fitness and wellness activities.

• Company retreats and team gatherings twice a year.

• Remote-first work culture.