Senior Bar Partner Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the daily operational relationship for a portfolio of bar partners within Clio Affinity, Clio Library, and the Preferred Bar Program.

• Act as the designated single point of contact and promptly address daily partner concerns.

• Cultivate relationships with bar leaders, program staff, and member-benefit committees.

• Represent Clio at bar conferences and executive gatherings.

• Provide guidance to partners in achieving their objectives and share Clio’s insights on their priorities and challenges.

• Integrate partner intelligence into Marketing, Sales, Product, and leadership strategies.

• Conduct quarterly business reviews focusing on performance, member engagement, and program outcomes.

• Oversee annual partnership objectives and commercial reporting.

• Ensure commercial continuity by updating legacy and expired agreements and consolidating partners under a unified agreement.

• Foster partnership growth through the Affinity, Library, and Preferred Bar Program.

• Administer discount terms and royalty frameworks in collaboration with Finance and Sales Operations.

• Suggest sponsorship opportunities and bar meeting participation while developing business cases.

• Coordinate troubleshooting and partner requirements across Partner Marketing, Bar Enablement, Support, Finance, and Product.

• Manage partner escalations comprehensively and direct member and product support inquiries to the Support team.

• Handle post-signature onboarding processes, including Salesforce records, contacts, commercial terms, onboarding checklists, and launch readiness.

• Oversee promo code permissions and the shared bar partnerships inbox.

⛳️ Requirements

• Minimum of 8 years in project management or a related role, with extensive external, customer-facing experience.

• Experience collaborating cross-functionally with marketing, sales/membership, and other departments.

• Comfort and confidence in facilitating both in-person and virtual meetings, presenting to large audiences, and managing one-on-one support requests.

• Outstanding written and verbal communication skills.

• Familiarity with Salesforce or other CRM systems and various SaaS tools.

• Ability to self-learn and operate independently once given a target.

• Capacity to comprehend digital information and resources from online platforms.

• Experience in nurturing a program or project from inception to success and growth through appropriate resourcing and relationship management.

• Skill in prioritizing work requests while remaining responsive to team and client needs.

• JD, LLM, or equivalent law degree from a U.S. law school is a plus.

• Experience in bar associations is an advantage.

• Proficiency with Clio products is a plus.

• A background in law, legal tech, and/or AI is advantageous.

🏝️ Benefits

• Competitive, equitable salary.

• Comprehensive health benefits.

• Dental insurance.

• Vision insurance.

• Hybrid work setting.

• Flexible time off policy, encouraging 20 days off per year.

• EAP benefits available for you and household members, including counseling and online resources.

• 401k matching.

• Child Education Savings plan.

• Clioversary recognition program with special acknowledgment at 3, 5, 7, and 10 years.

• Accessibility accommodations available during the recruitment process.