Senior AWS Developer, Managed Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement and execute intricate solution designs that utilize AWS-optimized architectures at an enterprise level.

• Collaborate with a Solution Architect to ensure the successful delivery of contact center solutions.

• Offer technical advisory support during business process evaluations, identifying customer needs and workflows.

• Provide technical specifications and solutions for functional User Stories.

• Configure solutions for Salesforce Service Cloud Voice and Amazon Connect.

• Develop hands-on solutions while adhering to best practices and programming principles.

• Lead a development team by assigning tasks and conducting code reviews.

• Deliver technical training and documentation for end-users.

• Utilize independent judgment to assume a leading technical role in enterprise-level projects with minimal supervision.

⛳️ Requirements

• Proficient in hands-on programming with languages such as Python, Java, C#, .NET, or Node.js.

• Experience in creating integrations across various systems and REST APIs.

• Understanding of the JSON format and associated services.

• Strong skills in troubleshooting and debugging.

• Familiarity with CloudFormation, AWS CDK, and Lambda integrations.

• Logging experience with CloudWatch for effective troubleshooting.

• Experience in implementing CI/CD or Infrastructure as Code methodologies.

• Proven experience in architecting and building Amazon Connect.

• Knowledge of AWS services frequently utilized in Connect solutions, such as DynamoDB, Step Functions, EventBridge, and S3, is preferred if Amazon Connect experience is lacking.

• Background in developing contact centers using alternative technologies is preferred if Amazon Connect experience is absent.

• Experience with WFM, CRM, and contact center solutions.

• Familiarity with communication protocols and APIs, including WebRTC and SIP.

• Experience in implementing Contact Flows, integrating Lex, and managing contact center routing.

• Advanced understanding of AWS services and cloud architecture.

• Familiarity with Salesforce Service Cloud.

• Knowledge of other contact center platforms such as Genesys, Cisco, Avaya, or Twilio is advantageous.

• AWS Cloud Practitioner Certification, AWS Developer Associate or Professional Certification, AWS Solution Architect Certification or Professional, Salesforce Certified Administrator, and Salesforce Certified Platform Developer I are considered nice-to-have qualifications.

🏝️ Benefits

• Options for remote and in-person work.

• Flexible working arrangements to suit various lifestyles.

• Travel opportunities, with an expected travel commitment of up to 25% for specific roles.

• Participation in company town halls and meetings.

• Team celebrations and social events to foster a collaborative environment.