Manager, Cloud Services – Infrastructure

This is a fully remote position, open to applicants in Canada.

📋 Description

• Execute the designated cloud strategy initiatives by implementing work plans, establishing migration priorities, coordinating resources, managing risks, and achieving measurable results.

• Oversee workload assessments, migration, modernization, stabilization, and decommissioning efforts.

• Integrate cloud transformation while ensuring reliable operation and lifecycle management of current infrastructure services.

• Provide reporting on delivery, service, costs, and risks to the Vice President and governance bodies.

• Guide, mentor, and enhance the capabilities of direct reports, ensuring accountability for service ownership, team performance, cost management, and ongoing improvement.

• Encourage collaboration, innovation, and maintain a respectful, engaging, and productive workplace atmosphere.

• Develop internal expertise in Azure operations, cloud financial management, automation, and modern service methodologies.

• Supervise assigned partners and vendors to ensure delivery, maintain service quality, control costs, and facilitate documentation and knowledge transfer.

• Support the Cloud Centre of Excellence by implementing approved standards, guidelines, patterns, ownership models, and exception processes.

• Oversee availability, performance, capacity, support, maintenance, monitoring, lifecycle, service ownership, service levels, documentation, escalation paths, change controls, after-hours support, major incidents, recurring issues, recovery tests, control deficiencies, operational risks, and cloud financial management practices.

⛳️ Requirements

• Bachelor’s degree in a relevant technology field, or a suitable combination of education and experience.

• Preferred: Relevant Azure or FinOps certification.

• Minimum of 5 years of progressive experience in infrastructure, cloud platforms, systems operations, or platform engineering.

• At least three years in a supervisory role, either people or technical leadership.

• Proven experience operating Microsoft Azure within a governed enterprise setting.

• Experience in managing cloud migration or modernization projects.

• Strong understanding of Azure governance, landing zones, identity and access management, networking, monitoring, compute, storage, backup, recovery, automation, and cost management.

• Familiarity with hybrid infrastructure, workload migration, managed cloud services, infrastructure as code, and service management.

• Knowledge of cloud security, privacy, compliance, resilience, disaster recovery, and audit requirements.

• Experience in leading teams, managing budgets, vendors, contracts, operational services, and technology projects.

• Ability to clearly communicate technical, operational, risk, and financial concepts to non-technical leaders.

🏝️ Benefits

• Comprehensive total rewards package.

• Work/life balance.

• Extensive extended benefits package.

• 11.75% employer-paid RRSP contribution.

• Investments in education and training.

• Banking perks.

• Workplace culture focused on diversity, equality, inclusion, and belonging.