Senior AWS Developer, Managed Services

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Implement and execute intricate solution designs utilizing AWS-optimized architectures on an enterprise scale.

• Provide contact center solutions utilizing Amazon Connect.

• Collaborate closely with a Solution Architect to ensure the delivery of effective contact center solutions.

• Offer technical advisory support during business process assessments, identifying customer requirements and processes.

• Supply technical specifications and solutions for functional User Stories.

• Configure Salesforce Service Cloud Voice along with Amazon Connect solutions.

• Create Solution Designs through hands-on application of best practices and programming principles.

• Lead a development team, assign tasks, and conduct code reviews.

• Provide technical training and documentation for end-users.

• Utilize independent judgment and take the lead in the technical role on enterprise-level projects with minimal guidance.

⛳️ Requirements

• Proficient in hands-on programming (e.g., Python, Java, C#, .NET, Node.js).

• Experience in building integrations across various systems and REST APIs.

• Familiarity with JSON format and associated services.

• Strong skills in troubleshooting and debugging.

• Experience with CloudFormation, AWS CDK, and Lambda integrations.

• Logging experience using CloudWatch for troubleshooting purposes.

• Background in implementing CI/CD or Infrastructure as Code.

• Experience in architecting and building Amazon Connect.

• In the absence of Amazon Connect experience, preferred familiarity with DynamoDB, Step Functions, EventBridge, S3, or contact centers utilizing alternative technologies.

• Additional experience with WFM, CRM, and contact center solutions is a plus.

• Nice to have experience with WebRTC and SIP.

• Nice to have experience in Contact Flow implementation, Lex integration, and contact center routing.

• Nice to have advanced knowledge of AWS services and cloud architecture.

• Nice to have familiarity with Salesforce Service Cloud.

• Nice to have knowledge of platforms such as Genesys, Cisco, Avaya, Twilio, or similar.

• Preferred certifications include AWS Cloud Practitioner, AWS Developer Associate/Professional, AWS Solutions Architect Associate/Professional, Salesforce Certified Administrator, or Salesforce Certified Platform Developer I.

🏝️ Benefits

• Options for remote and in-person work.

• A flexible work culture and hours.

• Expected travel commitment of up to 25% for specific roles.

• Participation in company town halls and meetings.

• Team celebrations and social events.