Senior Auto Claims Adjuster

This is a fully remote position, open to applicants in Alabama, +42 more locations.

📋 Description

• Oversee a substantial inventory of claims that range in complexity from minor to moderate.

• Handle incoming calls, initiate claims, and gather loss information from all parties involved.

• Conduct investigations, assessments, negotiations, and resolutions for auto and property damage claims related to commercial rideshare and gig economy sectors.

• Clarify policy details, coverage options, and the appropriate steps to take.

• Organize and finance repairs, rentals, towing, total loss situations, and negotiate storage fees.

• Maintain thorough documentation of claim files, send relevant correspondence, and communicate with all stakeholders.

• Assess and resolve claims utilizing a diary system, ensuring adherence to state compliance regulations, policy terms, and standard operating procedures.

• Complete both classroom and on-the-job training programs.

• Work on claims primarily within the Pacific Time Zone.

⛳️ Requirements

• High School Diploma/GED or a minimum of 2 years of customer service experience in a virtual setting utilizing internet, phone, and chat tools.

• 1-2+ years of experience in auto or commercial adjusting/liability required.

• Must possess an Adjuster license for all relevant states or obtain the necessary license(s) within 90 days of assuming the position as a condition of employment.

• Must be available to manage claims primarily aligned with the Pacific Time Zone.

• Availability to work 40 hours per week during operational hours.

• Flexibility to work any shift, 7 days a week, from 7:00 AM to 7:00 PM Pacific Time.

• Preferred: Over 3 years of prior claims adjusting experience.

• Preferred: Training in auto physical damage and/or enrollment in I-CAR or SCLA.

• Bilingual skills are an advantage.

• Ability to complete training and perform job functions in a remote environment.

• Strong skills in computer navigation.

• Capability to manage multiple tasks simultaneously.

• Must be authorized to work indefinitely in the United States.

• Note: Mobilitas does not provide visa sponsorship.

🏝️ Benefits

• Eligibility for annual bonuses, including a company-wide discretionary bonus of up to 7% of eligible pay.

• 401(k) plan with a company match.

• Paid virtual training sessions.

• Opportunities for career growth and professional development.

• Flexible remote-first work environment / Home-Flex roles.

• Reasonable accommodations available for qualified applicants and employees with disabilities or other limitations.