Commercial Auto Claims Adjuster

This is a fully remote position, open to applicants in Alabama, +42 more locations.

📋 Description

• Manage routine non-complex to moderately complex non-injury Commercial and Specialty claims.

• Initiate, investigate, assess, and resolve auto claims.

• Adjust more complex liability, property damage, and total loss claims at a skilled level.

• Confirm coverage on policies featuring standard commercial symbols and/or specialty exposures.

• Collaborate with casualty adjusters to service physical damage exposures.

• Reach out to insured parties, claimants, and other stakeholders to verify loss details and policy coverage.

• Clarify claims processes, subsequent steps, outcomes, benefits, coverages, and liability conclusions.

• Investigate, assess, negotiate, and resolve first- and third-party auto/property damage claims.

• Handle incoming customer calls and manage an inventory of pending claims.

• Conduct investigations regarding coverage and liability.

• Coordinate and oversee all facets of the claims process while keeping customers updated.

• Negotiate damage estimates and supplementary claims.

• Assess reparability and supervise repairs.

• Organize towing, storage, and rental vehicles as required.

• Address subrogation and total loss duties.

• Ensure adherence to insurance program agreements, Claim Service Level agreements, state regulations, policy provisions, file documentation, and correspondence requirements.

• Assist in other claims areas as necessary.

• Engage in employee resource groups, volunteer work, onboarding, relationship-building, and other cultural initiatives.

• Travel as necessary for divisional, team, and other in-person meetings.

• Meet business needs, including supporting other teams and dedicating extra time when required.

⛳️ Requirements

• High School Diploma/GED or at least one year of customer service experience in a virtual setting using internet, phone, and chat features.

• Must possess an Adjuster license for all relevant states or secure license(s) within 90 days of completing the provided licensing training.

• Basic math and moderate computer skills with the technical ability to utilize various software applications.

• Must fulfill work-from-home requirements, including internet speeds and designated workspace.

• Capability to type at least 30 wpm.

• Bachelor’s degree is preferred.

• Two or more years of customer service experience is preferred.

• Prior experience in insurance claims is preferred.

• Bilingual skills are an advantage.

• Auto physical damage training and/or enrollment in I-CAR or SCLA is preferred.

• Strong skills in customer service, analytical thinking, problem-solving, organization, oral and written communication, and negotiation.

• Ability to prioritize and multitask efficiently.

• Flexibility to work between 7:00 A.M. and 7:00 P.M. PST, including weekends and/or holidays.

• Applicants must have authorization to work indefinitely in the US.

• Mobilitas does not offer visa sponsorship.

🏝️ Benefits

• Paid training program.

• Eligibility for an annual bonus / discretionary bonus through the Annual Incentive Plan (up to 5% of eligible pay).

• 401(k) with company matching.

• Opportunities for career advancement, leadership, and mentoring support.

• Remote-first flexible work environment.

• Reasonable accommodations for qualified applicants and employees with disabilities or other limitations.

• Participation in employee resource groups and volunteering opportunities.