Senior Associate, Community Partnership Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute action items stemming from the Sr. Director's weekly CPM and cross-functional meetings, as well as other team requests from start to finish.

• Organize and manage the partner-facing collateral library, which includes sorting materials, identifying outdated content, and making minor updates.

• Keep an ongoing log of requests from over 10 representatives.

• Oversee the weekly review cycle for the CPM playbook and develop new content as the team enters new markets.

• Ensure the playbook serves as the definitive source of information for the team.

• Extract and analyze large datasets using BI tools and Google Sheets to address ad hoc inquiries.

• Regularly monitor dashboards for accuracy and report any discrepancies.

• Manage CRM data cleanup and ensure data integrity, which includes removing duplicate records, correcting mis-tagged accounts, and maintaining reliable partner/referral information.

• Coordinate the intake and lifecycle of data and product requests, collaborating with data and engineering teams until resolution is achieved.

• Work alongside the data team on more intricate analyses and eventually take ownership of dashboards.

• Collaborate directly with the Sr. Director of Partnerships within the CPM function.

⛳️ Requirements

• 2-4+ years of experience in operations or data-related roles, such as business analysis or a similar analytical position.

• Ability to navigate ambiguity and independently define vague requests.

• Competence in managing a tracker, dataset, or playbook from start to finish with minimal supervision.

• Proficient in Excel and Google Sheets, including expertise in pivot tables and VLOOKUP functions.

• Comfortable extracting and structuring large datasets using BI tools like Lightdash, Looker, Tableau, or equivalent.

• Capable of coordinating with stakeholders and ensuring requests are fulfilled to completion.

• Skilled in utilizing data to identify anomalies and uncover gaps.

• Effective communication skills regarding CPM field requirements, data and engineering priorities, and Sr. Director discussions.

• Eagerness to learn new tools and workflows with a curious mindset.

• A passion for enhancing access to healthcare for underserved communities.

• Experience in a high-growth healthtech startup is advantageous.

• Familiarity with OUD/SUD treatment, behavioral health, or healthcare operations is desirable.

• Experience with CRM systems and data hygiene/cleanup processes is needed.

• Sales or pipeline management experience is a plus but not essential.

🏝️ Benefits

• A fair and transparent approach to compensation.

• Opportunities for annual compensation increases based on company performance and achievement of targets.