Senior Application Support Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee technical production support functions for intricate, mission-critical enterprise applications, ensuring system uptime, performance, and reliability.

• Diagnose and resolve complex application and infrastructure challenges, minimizing the impact on business operations.

• Provide technical expertise during critical production emergencies.

• Lead investigations into incidents, perform root cause analysis, manage problems, and implement corrective actions.

• Facilitate application deployments, production modifications, maintenance tasks, and operational readiness.

• Collaborate with development, infrastructure, database, cloud, and security teams to address technical obstacles.

• Identify chances for automation, proactive monitoring, and ongoing operational enhancements.

• Offer technical guidance, mentoring, and knowledge transfer to team members.

• Ensure adherence to established operational protocols, service-level agreements (SLAs), and ITIL processes.

• Maintain technical documentation, operational procedures, and knowledge management resources.

• Effectively communicate technical issues, operational risks, and resolution strategies to stakeholders.

• Assist in capacity planning, disaster recovery, and business continuity strategies for critical applications, participating in recovery drills as necessary.

⛳️ Requirements

• Minimum of 7 years of progressive experience in Information Technology.

• Extensive experience in troubleshooting complex enterprise applications and production environments hosted on Azure and AWS cloud platforms.

• Understanding of incident, problem, and change management processes.

• Experience in optimizing Azure cloud expenditures.

• Familiarity with databases, application integrations, monitoring tools, and IT service management systems.

• Strong analytical, problem-solving, communication, and collaboration abilities.

• Capacity to work autonomously, manage competing priorities, and provide technical leadership.

• Knowledge of DevOps methodologies, CI/CD pipelines, and deployment automation techniques.

• Proficiency in scripting languages such as PowerShell or Python.

• Relevant technical certifications in ITIL, Azure, AWS, or similar fields.

• Experience supporting healthcare applications or Medicaid-associated systems.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Support for obtaining technical credentials and certifications.

• Generous and flexible vacation policy.

• Educational assistance programs.

• Leadership and technical development academies.

• 401(k) employer matching.

• Comprehensive health benefits package.