Application Engineer

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Act as a key member of the GibbsCAM Application Engineering team located in the USA

• Provide post-sales technical assistance to international resellers and clients

• Utilize the Support Ticketing System to address technical challenges through support cases and escalate cases as needed

• Assist with software licensing matters

• Work in conjunction with QA to document software bugs and enhancement requests for development

• Aid in demonstrations, part validations, tooling assessments, and turnkey solutions for fundamental milling and turning operations

• Produce technical materials, including videos, Knowledge Base articles, and sample files

• Create training resources, covering How-To subjects, tips and tricks, and Knowledge Base content

• Conduct basic training sessions for resellers through web, classroom, or onsite formats

• Foster relationships with resellers, partners, and internal teams

⛳️ Requirements

• Minimum of 3 years of experience in CNC manufacturing or CAD/CAM software sectors

• Practical experience with CNC mill and lathe programming, both manual and CAM-driven

• Wire EDM experience is advantageous

• Preference for familiarity with 3D modeling software

• Experience with GibbsCAM is preferred; competency in other CAM software is acceptable

• Strong written and verbal communication abilities

• Proficient in MS Office suite

• Experience with content creation tools like Camtasia Studio is preferred

• Knowledge of Oracle NetSuite or Salesforce Support Systems is a benefit

• Comfort in delivering basic technical training individually or to small groups is a plus

• Willingness to travel occasionally

• Must be able to work during US Eastern/Central Time hours, regardless of physical location

🏝️ Benefits

• Post-sales technical support

• Remote work indicated by #LI-Remote

• Opportunities for occasional travel

• Delivery of training through web, classroom, or onsite formats

• Work during US Eastern/Central Time hours