Application Engineer

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Act as a key member of the GibbsCAM Application Engineering team located in the USA

• Provide post-sales technical assistance to international resellers and customers

• Utilize the Support Ticketing System to address technical challenges through support cases and route cases as needed

• Assist with software licensing

• Collaborate with QA to report software defects and submit enhancement requests to development

• Occasionally partner with industry leaders for demonstrations, part prove-outs, tooling tests, and turnkey solutions for basic milling and turning applications

• Generate technical content such as videos, Knowledge Base articles, and sample files

• Create training materials covering How-To topics, tips and tricks, and Knowledge Base content

• Conduct fundamental training sessions for resellers through web, classroom, or onsite formats

• Foster relationships with resellers, partners, and internal teams

⛳️ Requirements

• Over 3 years of experience in CNC manufacturing or CAD/CAM software sectors

• Practical experience in CNC mill and lathe programming, both manual and CAM-based

• Wire EDM experience is a bonus

• Preference for familiarity with 3D modeling software

• Experience with GibbsCAM is advantageous; proficiency in other CAM software is acceptable

• Exceptional written and verbal communication abilities

• Proficient in MS Office

• Preferred experience with content creation tools such as Camtasia Studio

• Knowledge of Oracle NetSuite or Salesforce Support Systems is a plus

• Comfortable delivering basic technical training one-on-one or to small groups is a plus

• Willingness to travel occasionally

• Ability to work during US Eastern/Central Time hours, irrespective of physical location

🏝️ Benefits

• Opportunities for occasional travel

• Training delivery in web, classroom, or onsite formats

• Remote work indicated by #LI-Remote