Senior Application Support Analyst – CMS

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Prepare, validate, and submit the regulatory data and reports mandated by CMS and The Joint Commission on an annual and quarterly basis.

• Take full ownership of the CMS and TJC submission process, which includes confirming eligibility, validating files, submitting reports, notifying clients, and closing out submissions for all facilities.

• Maintain a submission tracker and status dashboard, ensuring documented status and designated ownership for each facility.

• Keep abreast of regulatory updates, submission deadlines, and specification changes, incorporating these into workflows and documentation.

• Address user-reported issues related to MRO healthcare product applications and associated systems and technology.

• Employ documentation, technical expertise, troubleshooting procedures, diagnostic tools, and other resources to resolve user issues effectively.

• Develop, update, and maintain training materials, including courseware, training videos, outlines, and reference guides.

• Enhance client and employee satisfaction through responsive and proactive customer service.

• Utilize ticketing systems, instant messaging, VOIP, or other telephony solutions for communication.

• Record actions and relevant information in ticketing systems and additional tools.

• Build technical support capabilities and assist with various support activities as required.

• Collaborate with clinical, operational, compliance, IT, development, and infrastructure teams.

⛳️ Requirements

• Knowledge of CMS and Joint Commission regulatory quality submission standards.

• Exceptional attention to detail and data validation abilities.

• Capacity to review large, intricate datasets for accuracy and completeness.

• Skill to manage multiple facility submissions against stringent regulatory deadlines.

• Proficiency in investigating, diagnosing, and resolving complex software issues.

• Experience with basic database interactions, including Microsoft SQL Server or comparable systems.

• Foundational knowledge of software engineering platforms, web applications, hosting, security, databases, back-end systems, and front-end user interfaces.

• Familiarity with commercial IT Service Management (ITSM) tools such as Jira or ServiceNow.

• Proficient in using Microsoft 365 Suite.

• Basic troubleshooting skills for Windows and MacOS.

• Fundamental troubleshooting capabilities for browser-based applications, including Chrome developer tools.

• Experience with emerging AI technologies such as Microsoft Copilot, Claude, Gemini, Cursor, or similar tools.

• Ability to utilize data validation tools and techniques.

• Previous experience with CMS, TJC, or other healthcare regulatory quality reporting programs is preferred.

• Experience in documenting or enhancing operational workflows and standard operating procedures (SOPs) is preferred.

• A minimum of 2+ years of experience in a technical support role.

• Knowledge or experience in regulatory quality submissions.

• Familiarity with Electronic Medical Record (EMR) systems, standards, and terminology.

• A bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience) is preferred.

🏝️ Benefits

• Annual cash bonus eligibility.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• 401(k) plan.