Senior Application Advisor – Epic Cadence

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the AMS Access team, primarily responsible for Epic Cadence and Referrals.

• Collaborate with the Prelude/RTE App Lead to align priorities, manage workload, and ensure overall team delivery within the Access portfolio.

• Supervise and assist approximately 14 team members across Prelude, Cadence, RTE, and Referrals.

• Provide expert-level support and guidance in Epic Cadence and Referrals.

• Address incidents, service requests, full-cycle Epic upgrades, application maintenance and optimization, as well as projects requiring under 80 hours of effort.

• Organize, prioritize, and allocate tasks based on client requirements, team capabilities, and individual expertise.

• Mentor team members by offering technical and professional advice.

• Identify risks, dependencies, workflow issues, and opportunities for improvement.

• Maintain communication with team members, Cardamom leadership, and client stakeholders.

• Engage in troubleshooting, solution design, implementation, testing, and ongoing support.

• Promote a collaborative, accountable, and supportive team culture.

⛳️ Requirements

• Current Epic Cadence certification is mandatory.

• Extensive hands-on experience with Epic Cadence, including build, maintenance, troubleshooting, optimization, and upgrade support.

• Strong preference for candidates with experience in Epic Referrals.

• Preferred previous experience as an Application Lead, Team Lead, Architect, or in a similar leadership capacity.

• Experience supporting an Epic application within an AMS, managed services, or ongoing production-support environment is desirable.

• Proven ability to mentor and support fellow analysts.

• Exceptional written and verbal communication skills.

• Highly organized, capable of managing multiple priorities while maintaining visibility across a busy application team.

• Proactive and willing to take ownership without waiting for direction.

• Strong client-facing skills with the ability to cultivate trusted relationships with technical and operational stakeholders.

• Ability to balance leadership duties with hands-on application responsibilities.

• Flexibility to work outside of standard hours based on client needs.

• Willingness to participate in weekend and after-hours on-call rotations.

🏝️ Benefits

• Generally observe weekday business hours.

• Participate in an on-call rotation that includes weekend and after-hours support.

• Opportunities for career advancement.

• Work in a collaborative, team-oriented atmosphere.

• Receive mentorship and professional guidance.