Senior Analyst, Source to Pay – Coupa

This is a fully remote position, open to applicants in India.

📋 Description

• Assist with daily production activities for the Coupa Source-to-Pay system.

• Leverage extensive business process expertise to identify and suggest process improvements.

• Configure the S2P system to accommodate new process requests and requirements.

• Establish efficient, effective, and user-friendly S2P processes.

• Address escalated issues related to configured S2P processes.

• Review significant release notes and evaluate their implications and changes.

• Create, maintain, and execute user acceptance testing, regression testing, and defect-resolution testing.

• Collaborate with Integration teams on S2P integrations with interfacing systems.

• Provide ongoing daily system support.

• Enhance usability to encourage user adoption.

• Offer first-contact resolution for user inquiries and issues.

• Assist in gathering requirements, enhancement requests, and defect resolution.

• Document requirements and help define practical solutions.

• Support Source-to-Pay functions, including supplier onboarding, purchase requisitioning, sourcing, invoicing, and payables.

• Foster positive relationships with key business stakeholders.

• Maintain relationships with regional S2P super users.

• Influence upstream and downstream processes in collaboration with executive leaders, peers, and suppliers.

• Write, maintain, and support reports and queries.

• Execute queries, analyze data, and assist in maintaining system data integrity.

• Develop standard reports and ad hoc queries.

• Conduct mass Coupa data updates via Postman APIs.

• Prioritize and escalate issues for timely resolution.

• Troubleshoot and resolve integration issues between Coupa and ERP as well as master data systems.

⛳️ Requirements

• Experience with Source-to-Pay (S2P) platforms such as prominent ERP S2P modules, Coupa, Ariba, Catalyst, or Smart by GEP in a technical ownership, implementation, or system administration capacity.

• Mandatory experience with Coupa.

• Strong functional understanding of Source-to-Pay processes.

• Proven ability to establish priorities and meet deadlines.

• Experience in troubleshooting system issues and collaborating with other teams to prioritize and resolve these issues.

• Familiarity with ServiceNow, SAP, Iscala, or Navision is advantageous.

• Background in process improvement.

• Proficiency in Excel, Word, and other tools.

• Experience with APIs in Coupa is a plus.

• Strong critical thinking skills and attention to detail.

• Ability to serve as a liaison between internal associates and external suppliers to address concerns.

• Fluency in English.

• Understanding of compliance and governance controls.

• Preferred background in Finance and/or Procurement.

• Experience supporting a multi-system landscape is preferred.

• BA or BS degree in Business, Finance, or IT with over 8 years of equivalent work experience in Coupa administration.

🏝️ Benefits

• Membership in the global Xylem team.

• Opportunity to contribute to innovative technology solutions that transform water usage, conservation, and re-use.

• An inclusive work environment focused on belonging.

• Chance to work on solutions that impact public utilities, industrial sectors, residential areas, commercial buildings, and water, electric, and gas utilities.