Senior Analyst – Fraud Defect Analysis

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Oversee comprehensive root cause analysis of fraudulent items.

• Detect fraud defect drivers, identify control gaps, and uncover improvement opportunities.

• Formulate actionable recommendations to enhance fraud prevention and detection measures.

• Examine customer, account, and transactional data.

• Develop segmentation and establish fraud rules and strategies while considering operational and customer impacts.

• Manage loss targets and the customer experience associated with fraud strategies.

• Monitor and refine detection strategies.

• Generate management reports on fraud metrics, strategy performance, and trends.

• Prepare data and reporting while informing business requirements on products and processes.

• Maintain ongoing processes and updates to data.

• Serve as a subject matter expert in system and project meetings as well as industry forums.

• Foster relationships with Fraud Operations, Risk Management, Product, Retail, Finance, and external vendors.

• Support the Bank's Customer Service Strategy.

• Contribute to enhancements in partner and customer experiences.

• Engage actively as a team member and help cultivate a positive work environment.

• Provide leadership, training, and guidance to team members as required.

• Communicate project and issue statuses to the team.

• Share knowledge and insights while learning from others.

⛳️ Requirements

• A Bachelor's degree in a quantitative field such as Mathematics, Statistics, or Business is required.

• 2-4 years of analytical work experience, including internships or co-op roles.

• Experience in fraud management is advantageous.

• Proficiency in SQL is mandatory.

• Familiarity with Knowledge Seeker is a plus.

• Knowledge of SAS is beneficial.

• Competence in Microsoft Office applications is essential.

• Advanced skills in Excel.

• Excellent communication and presentation abilities.

• Capacity to develop effective relationships with both external and internal business partners.

• Ability to analyze data and draw meaningful conclusions.

• Strong interpersonal skills.

• Capability to articulate complex analyses in both technical and non-technical formats, both in writing and verbally.

• Initiative and the ability to work independently under tight deadlines.

• Strong collaborative skills within a team environment.

• Aptitude for managing multiple projects and priorities concurrently.

• Willingness to work Monday through Friday, from 8:00 am to 5:00 pm EST.

🏝️ Benefits

• Variable compensation and incentive awards, including eligibility for cash and/or equity incentives.

• Health and wellness benefits.

• Savings and retirement programs.

• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.

• Banking benefits and discounts.

• Opportunities for career development.

• Recognition and reward programs.

• Regular discussions regarding career development and performance.

• Access to an online learning platform.

• Participation in mentoring programs.

• Training and onboarding sessions.

• Flexibility for remote work arrangements.

• Occasional domestic travel may be required.