Senior Analyst, Customer Experience

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee designated client projects and workstreams from initial planning to final delivery

• Keep project plans, timelines, milestones, and deliverables up to date

• Track project advancement and proactively address any risks or challenges that arise

• Juggle multiple workstreams and priorities at the same time

• Cultivate strong relationships with client stakeholders and gain a comprehensive understanding of their business and goals

• Facilitate client meetings, project discussions, and provide status updates

• Relay project progress, insights, recommendations, and upcoming steps

• Spot opportunities to enhance value and elevate the client experience

• Examine both quantitative and qualitative research data to uncover significant trends and insights

• Create analyses and convert findings into practical recommendations

• Produce and review client-facing presentations, reports, and other deliverables

• Aid in customer experience, market research, and customer journey initiatives

• Acquire knowledge of the life insurance sector, including customer needs, products, and market trends

⛳️ Requirements

• 4–7+ years of experience in market research, customer experience, consulting, analytics, or a similar field

• Background in working with financial services and/or insurance clients; experience in life insurance is highly preferred

• Proven experience in managing projects, workstreams, timelines, and multiple stakeholders

• Experience in coordinating or supervising junior team members

• Strong analytical and problem-solving abilities

• Exceptional client communication and presentation skills

• Keen attention to detail and the capability to handle multiple priorities

• Ability to take initiative and work autonomously while effectively leading a supportive team

• High proficiency in PowerPoint and Excel; familiarity with research and analytics platforms is advantageous

• Comfortable operating in a fast-paced, client-centric consulting setting

🏝️ Benefits

• Competitive salary and performance-based incentives

• Comprehensive health benefits including medical, dental, and vision coverage

• Opportunities for professional development and career advancement

• Flexible work arrangements and a supportive work environment