Senior AI & Automation Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, prototype, and implement AI agents and intelligent workflows utilizing LLMs, RAG, tool usage, orchestration, and human-in-the-loop methodologies.

• Collaborate closely with business teams and operational data to identify friction points, repetitive tasks, rework, and high-value opportunities.

• Challenge unnecessary complexities before automating processes.

• Leverage historical and real-time data to discover patterns and create reusable intelligence for classification, recommendations, knowledge retrieval, and decision support.

• Develop secure, scalable, and observable production solutions with APIs, integrations, testing, evaluation, monitoring, and governance.

• Evaluate outcomes including cycle time, quality, manual interventions, self-service utilization, adoption rates, and capacity generated.

• Expand successful capabilities across sales productivity, partner and customer experiences, revenue and account intelligence, and digital commercial experiences.

• Create AI agents that comprehend requests, retrieve knowledge, reason with business rules, and recommend or execute actions.

• Implement intelligent case intake, classification, routing, and prioritization.

• Automate order and purchase order quality validation.

• Construct knowledge and support agents rooted in enterprise data and documentation.

• Facilitate AI-assisted exception handling, next-best actions, pattern recognition, and intelligent self-service experiences.

⛳️ Requirements

• Strong software engineering capabilities, particularly in Python and modern APIs.

• Experience in developing applications utilizing LLMs, generative AI, or agentic AI.

• Familiarity with RAG, enterprise search, tool/function calling, or agent orchestration.

• Solid understanding of data, workflow automation, and systems integration.

• Proven experience in transitioning AI solutions from prototype to production.

• Knowledge of AI evaluation, observability, security, and responsible AI practices.

• Ability to simplify ambiguous business challenges into scalable solutions.

• Demonstrated curiosity, ownership, and a strong inclination toward action.

• Experience with Azure, Databricks, Salesforce, SAP, GitHub, or contemporary AI development frameworks is advantageous.

• Must be eligible to work in the United States, as indicated by the posting location “US Remote.”

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision plans.

• Health Savings Account (HSA) with a company contribution.

• Generous Paid Time Off, including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave for all new parents.

• Retirement 401(k) plan with employer matching and discretionary profit-sharing contributions.

• Educational assistance and professional development programs, including mentorship and coaching with external industry leaders.

• Group Life Insurance.

• Optional Additional Life Insurance.

• Disability Insurance.

• Employee Assistance programs.