Senior AI Architect

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Design and implement production-ready AI systems tailored for enhancing customer experience.

• Create scalable architectures for RAG and enterprise knowledge management.

• Develop frameworks for AI evaluation and observability.

• Engineer contextual AI experiences utilizing real-time customer data and interaction history.

• Optimize enterprise AI infrastructures for scalability, latency, throughput, reliability, and cost-effectiveness.

• Lead strategic presales initiatives through technical discovery, solution architecture, demonstrations, sandbox trials, integration guidance, and value assessments.

• Create and validate AI prototypes to ensure readiness for production pilots.

• Showcase Genesys Cloud AI capabilities and interoperability methods, including MCP and A2A.

• Generate reusable technical resources, workshops, coaching, and enablement materials.

• Convert customer requirements and field feedback into actionable insights for Product Management and Engineering.

• Collaborate with sales, account teams, customers, Professional Services, Product Management, and Engineering.

• Influence key stakeholders including CIOs, CTOs, and senior technical leaders.

⛳️ Requirements

• Over 7 years of relevant experience in designing and architecting enterprise AI solutions.

• Practical experience with traditional machine learning, NLU and NLP, retrieval-based systems, LLMs, orchestration patterns, tooling, and agentic AI methodologies.

• Possess architectural judgment regarding model selection, latency, cost, explainability, governance, multilingual requirements, security, scalability, and business risk.

• In-depth expertise in integrating AI solutions with enterprise platforms, knowledge sources, RESTful APIs, event-driven architectures, identity systems, and cloud ecosystems.

• Experience in designing real-time enterprise solutions that consider voice and digital latency, throughput, secure data access, reliability, fallback mechanisms, failure management, and scalability.

• Proficient in defining AI evaluation, governance, and observability strategies.

• Hands-on experience with prompt design, context management, RAG, and AI workflow optimization.

• Ability to create and present technical demonstrations, prototypes, and presentations effectively.

• Proven success in partnering with sales teams for technical discovery and AI-focused solution design.

• Strong executive communication skills, storytelling ability, and professional presence.

• Preferred: Familiarity with Genesys Cloud and Genesys AI capabilities.

• Preferred: Experience in designing AI solutions for customer experience orchestration, contact centers, self-service, agent support, journey management, or back-office automation.

• Preferred: Experience in developing reusable technical resources and enablement strategies.

• Preferred: Experience collaborating with Product Management and Engineering teams.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and work-from-home opportunities.

• Opportunities for development and career growth.

• Open Time Off, in addition to 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.

• Paid volunteer time.

• August Free Fridays.

• Well-being resources.

• Regionally tailored programs for employees and their families.

• Mentorship, learning programs, leadership development, and education support.