Senior Aeroderivative Customer Service Manager

This is a fully remote position, open to applicants in United States, +3 more locations.

📋 Description

• Serve as the primary point of contact for customers to ensure timely and satisfactory resolution of issues.

• Provide support services for designated regions, products, or coverage areas.

• Maintain up-to-date knowledge of assigned regions, coverage areas, product lines, and relevant configuration installations.

• Act as the most direct access to the appropriate internal functions that support customers.

• Establish and sustain continuous technical and business support for assigned customers.

• Influence the development of strategies, resource management, and policy creation for the area of responsibility.

• Analyze business challenges and propose best practices to enhance products, processes, or services.

• Make informed decisions and manage complex tasks related to operations, product management, manufacturing, technology, or engineering.

• Evaluate information quality and pose pertinent questions to stakeholders.

• Create solutions and recommendations for issues that fall outside established parameters.

• Utilize both internal and external resources to aid in decision-making.

• Lead functional teams or projects with minimal resources, risk, and complexity.

• Convey difficult concepts and influence varying perspectives.

• Guide others towards alternative viewpoints.

⛳️ Requirements

• Bachelor’s Degree from an accredited University or College, or a High School Diploma / GED with an additional 4 years of experience in the power generation industry, or an Associate Degree with 2 years of experience in the power generation field.

• At least 5 years of knowledge and experience in power plant field services or contract performance management.

• The ideal candidate can be situated within 1–2 states from the primary locations in California or Houston, TX.

• Willingness and capability to travel less than 25% of the time.

• Legal authorization to work in Canada for positions based in Canada.

• Legal authorization to work in the United States for this position.

• Successful completion of a background check.

• Successful completion of a drug screening, if applicable, for U.S.-based roles.

🏝️ Benefits

• Discretionary annual bonus.

• Excellent work environment.

• Opportunities for professional development.

• Engaging and challenging career paths.

• Competitive compensation packages.

• Relocation assistance available.

• Coverage for medical, dental, vision, and prescription drugs.

• Access to health coaching services.

• Employee Assistance Program.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings opportunity with company matching contributions.

• Company contributions to retirement plans.

• Fidelity resources and financial planning consultants available.

• Tuition assistance programs.

• Adoption assistance offered.

• Paid parental leave policies.

• Disability benefits provided.

• Life insurance coverage.

• 12 paid holidays each year.

• Flexible time off policies.