Senior Advisory Solution Consultant – US Public Sector

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Collaborate closely with ServiceNow Account Executives as the Moveworks product, AI, and domain specialist, aiding complex sales cycles and shaping deal strategies for Fed and/or SLED accounts.

• Conduct customer discovery sessions and workshops to comprehend business challenges, technical environments, and success metrics.

• Present persona- and value-based product demonstrations that showcase how Moveworks and ServiceNow streamline work processes and enhance employee experiences.

• Lead technical and architectural workshops focusing on AI/ML, integrations, security, and platform architecture within the customer’s ServiceNow setup.

• Work alongside Business Value Services to create data-driven business cases, prioritize use cases, and communicate measurable ROI.

• Establish customer success criteria and oversee comprehensive proof-of-concept engagements.

• Cultivate trusted relationships with customer stakeholders and client partners.

• Assist in roadmap alignment, customer journey mapping, and outcome planning for key accounts.

• Collaborate across teams to ensure a smooth transition from pre-sales to post-sales and facilitate handoff to Customer Success teams.

• Provide insights to Product Management regarding customer needs, competitive analysis, and market trends.

• Stay informed about competitive positioning and effectively communicate Moveworks’ value within the ServiceNow ecosystem.

• Share best practices and reusable resources while enhancing demos, presentations, and sales processes.

• Support field and marketing efforts, including executive briefings, conferences, user groups, and industry events.

⛳️ Requirements

• Proven experience in applying and assessing AI in enterprise environments, including the integration of AI into workflows, decision-making, and problem-solving through automation, AI-driven tools, and data insights.

• Strong comprehension of cloud architecture and RESTful APIs.

• Ability to utilize self-service tools and configurators to showcase "art of the possible" solutions and connect with customer pre-production environments.

• Familiarity with RPA, iPaaS, and low-code/no-code platforms.

• Scripting or coding experience is advantageous for developing prototypes, custom use cases, and integrations.

• Over 5 years of experience in pre-sales solution consulting or sales engineering roles supporting enterprise application platforms.

• Experience in enterprise sectors such as technology or telecommunications is preferred.

• Proficiency with the ServiceNow platform or extensive technical experience with other enterprise cloud software solutions.

• Demonstrated capability to work collaboratively across product management, product marketing, partners, and professional services teams.

• Strong skills in territory and pipeline management.

• Experience in closely partnering with sales counterparts to ensure consistent execution.

• Willingness to travel approximately 25% for customer meetings and internal events.

🏝️ Benefits

• Equity (when applicable)

• Health plans

• Flexible spending accounts

• 401(k) Plan with company match

• ESPP

• Matching donations

• Flexible time away plan

• Family leave programs

• Remote or flexible work options

• Opportunities for executive briefings, conferences, user groups, and industry events