Senior Account Manager – Project Operations, Client Relationships

This is a fully remote position, open to applicants in India.

📋 Description

• Cultivate robust client relationships through prompt communication, attentiveness to detail, phone interactions, gathering requirements, follow-ups, and ensuring successful delivery.

• Take charge of managing ongoing client accounts and projects across various teams and stakeholders independently.

• Supervise and lead Account Managers/Executives by establishing direction, reviewing the quality of work, providing coaching, and ensuring accountability.

• Identify and coordinate creative talent based on quality, fit, availability, timelines, and budget considerations.

• Drive the development of proposals, scopes, and project plans; oversee pricing discussions, commercial decisions, and project solutions.

• Monitor project progress, keep account updates organized, maintain documentation, and uphold operational discipline across all accounts.

⛳️ Requirements

• At least 5 years of experience in an agency setting focused on account management, client servicing, and project leadership.

• Currently functioning as a Senior Manager, Group Account Manager (GAM), Account Director, or in a comparable position.

• Demonstrated experience in leading a team through coaching, delegation, and accountability measures.

• Proven track record of managing client relationships from start to finish, including engagement at a senior/stakeholder level.

• Strong domain expertise in design, video production, and content/creative services.

• Exceptional communication skills with confidence in representing the business before clients and leadership.

• Highly organized, detail-oriented, and reliable.

• Strong problem-solving skills and the ability to manage multiple tasks simultaneously.

• Solid commercial acumen in relation to pricing, proposals, and project economics.

• An ownership mindset with the ability to take initiative and independently drive projects forward.

• Must-have skills: Manage Client Relationships, Client Services.

• Good-to-have skills: Key Account Management, Marketing Campaign Management, Team Handling.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career growth.

• Flexible working hours and remote work options.

• Comprehensive health and wellness benefits.

• A collaborative and dynamic work environment.