Senior Account Manager – Project Operations, Client Relationships

This is a fully remote position, open to applicants in India.

📋 Description

• Cultivate robust client relationships through prompt communication, attentiveness to details, requirement gathering, follow-ups, and ensuring delivery commitments.

• Manage ongoing client accounts and projects independently.

• Facilitate effective communication, timely follow-ups, and execution among teams and stakeholders.

• Lead and oversee Account Managers/Executives.

• Establish direction, assess work quality, mentor on client engagement and execution, and ensure accountability across accounts.

• Identify and coordinate creative talent based on quality, suitability, availability, timelines, and budget considerations.

• Spearhead proposals, scopes, and project planning.

• Handle pricing discussions, commercial decisions, and project solutions.

• Monitor project progress and maintain updates on accounts.

• Organize documentation related to proposals, timelines, deliverables, and account updates.

• Ensure operational discipline across all accounts.

• Take comprehensive ownership of accounts, client relationships, and team execution within a 90-day timeframe.

⛳️ Requirements

• At least 5 years of agency experience in account management, client service, and project leadership.

• Currently serving as a Senior Manager, Group Account Manager (GAM), Account Director, or a similar role.

• Demonstrated experience in leading a team through coaching, delegating, and holding team members accountable.

• Proven track record of managing client relationships from start to finish, including at senior and stakeholder levels.

• Strong expertise in design, video, and content/creative services.

• Exceptional communication skills; confident, articulate, and comfortable representing the business before clients and leadership.

• Highly organized, detail-oriented, and reliable.

• Strong problem-solving skills and the ability to manage multiple moving parts effectively.

• Commercial acumen regarding pricing, proposals, and project economics.

• Ownership mentality with the capability to take initiative and drive progress independently.

• Must-have skills: Client Relationship Management, Client Services.

• Good-to-have skills: Key Account Management, Marketing Campaign Management, Team Leadership.

🏝️ Benefits

• Opportunity to work with some of the largest brands in India on high-quality creative projects at scale.

• Genuine ownership of client servicing, project management, pricing, proposals, and talent coordination.

• Responsibility for managing and developing a team.

• A vibrant and collaborative community.

• A high-trust environment that values initiative, accountability, and strong execution.

• Flexible remote-first working arrangements and autonomy.

• Collaborative team atmosphere.