Senior Account Manager – Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate, sustain, and expand connections with key veterinary hospital consolidators.

• Spearhead Vetcove’s initiatives with veterinary hospital consolidators.

• Collaborate directly with current corporate hospital group partners to comprehend evolving needs.

• Shape long-term company strategy and product development roadmap through insights gathered from customer feedback.

• Establish strategic partnerships with additional veterinary consolidators.

• Act as the primary liaison and trusted partner for corporate and prospective partners.

• Oversee daily client communications and management while fulfilling a customer success role.

• Design and implement Vetcove’s corporate accounts strategy.

• Foster and sustain relationships with stakeholders and advocates within designated accounts.

• Develop compelling narratives and demonstrate customer value through business reviews and strategic interactions, including phone and on-site meetings.

• Gather ongoing customer product feedback and create an efficient feedback loop.

• Formulate account roadmaps that promote platform objectives, account expansion, and customer success.

• Monitor the veterinary consolidation market and adapt to shifting market dynamics.

• Cultivate relationships with non-contracted corporate consolidators and convey Vetcove’s long-term value.

⛳️ Requirements

• Bachelor’s Degree.

• Over 8 years of experience in account management.

• Outstanding verbal, written, and presentation abilities.

• Excellent time management and process organization skills.

• Strong analytical capabilities.

• Proven track record in establishing and nurturing executive relationships.

• A keen desire to learn and define an emerging role in a fast-growing and dynamic startup environment.

• Must possess legal authorization to work in the United States.

• Vetcove is unable to provide work visa sponsorship.

• Employment is contingent upon successful completion of a background check.

🏝️ Benefits

• Fully remote work within the USA.

• Medical, Dental, and Vision Insurance.

• Automatic 401k contributions.

• Employee referral program.

• Home office setup assistance.

• Bi-annual company retreats.

• Open vacation policy.

• Equity options.

• Monthly team events.

• Performance bonuses.