Senior Account Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Assist both current and potential accounts in utilizing Zayo fiber infrastructure services.

• Cultivate customer relationships while driving sales of Fiber, Transport, IP, SD-WAN, Edge, and Security services.

• Meet sales and revenue growth objectives through effective account management and prospecting efforts.

• Promote Zayo's offerings to designated account regions.

• Examine network proximity to essential buildings and local competitive factors to enhance sales efforts.

• Deliver proposals and guide customers through a strategic sales approach.

• Sustain customer relationships, secure ongoing revenue through long-term commitments, and acquire new accounts.

• Collaborate with Sales to formulate account strategies, solution designs, and relationship management tactics.

• Monitor, evaluate, and report sales performance and activities utilizing Salesforce and other reporting tools.

• Accurately forecast sales opportunities while maintaining customer activity logs.

• Provide prompt information to management.

• Coordinate with various departments to ensure customer satisfaction and achieve revenue goals.

• Work cohesively as a team member while also demonstrating the ability to function independently with minimal supervision.

• Participate in regular local meetings with sales, engineering, and operations teams where a local office is available.

⛳️ Requirements

• Bachelor’s degree or equivalent from a four-year college; or comparable experience.

• At least five (5) years of sales experience managing large and transactional deals.

• Demonstrated ability to establish and nurture relationships.

• Strong financial insight.

• Knowledge of deal structuring.

• Exceptional verbal and written communication abilities.

• Outstanding customer service and relationship-building/maintaining skills.

• Excellent organizational and time management capabilities.

• Capability to operate with a high degree of autonomy in both new and existing markets.

• Strong interpersonal, communication, and presentation skills.

• Proficient in working effectively with a diverse range of personalities.

• High tolerance for ambiguity and the ability to thrive in a matrix management environment.

• Solid grasp of account management and the strategic selling process.

• Effective problem-solving and interpersonal abilities.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Familiarity with Salesforce is advantageous.

• General knowledge of Zayo Networks’ value proposition and products/services, including Fiber Infrastructure, Transport, IP, SD-WAN, and Security services.

• Willingness to travel as needed by customers.

🏝️ Benefits

• Health insurance.

• Life insurance.

• Disability insurance.

• Retirement plans.

• Retirement 401(k) Savings Plan.

• Paid time off.

• Paid parental leave.

• Dental insurance.

• Vision insurance.

• Reasonable accommodation during the employment selection process.