Senior Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Identify and develop new business opportunities targeting prominent enterprises and SMEs in the ANZ region.

• Oversee complete sales cycles, from identifying needs and designing solutions to negotiating and finalizing contracts.

• Establish a robust pipeline and manage the sales funnel through data-driven forecasting.

• Negotiate commercial agreements to acquire new clients and expand existing accounts.

• Take ownership of key enterprise accounts to enhance renewal, growth, satisfaction, and retention.

• Spot upselling and cross-selling opportunities across Patsnap’s range of products.

• Oversee the entire customer lifecycle.

• Cultivate relationships with senior stakeholders in R&D, IP, legal, and innovation sectors.

• Serve as a trusted advisor, understanding clients' business goals and challenges.

• Facilitate customer onboarding sessions and conduct quarterly business reviews.

• Address escalations and client concerns throughout the account portfolio.

• Stay updated on product enhancements and effectively communicate their value to clients.

⛳️ Requirements

• A minimum of 8 years of B2B sales experience, ideally in enterprise SaaS, IP services, R&D tools, or technology solutions, with clients in the ANZ region.

• Bachelor’s degree or higher; a background in business, chemical engineering, or related fields is advantageous.

• A proactive and results-driven commercial professional.

• Strong sense of urgency, curiosity, ownership, and initiative.

• Capability to thrive in a fast-paced environment where priorities change rapidly.

• Ability to quickly grasp new technologies, products, industries, and customer requirements.

• Proficiency in using AI tools such as ChatGPT, Claude, Gemini, and other productivity or sales AI applications.

• Demonstrated experience managing key or strategic accounts with intricate buying processes.

• Strong consultative selling and stakeholder management abilities.

• Experience selling to R&D, IP, legal, or innovation teams is highly desirable.

• Must have a valid right to work in Australia.

• Candidates should be based in Sydney or Melbourne, Australia, or nearby.

🏝️ Benefits

• An inclusive environment where talent flourishes and ideas thrive.

• Flexible remote work arrangements available in Australia.