Senior Account Manager

This is a fully remote position, open to applicants in Utah.

📋 Description

• Oversee daily operations related to healthcare staffing requirements between clients and CHG.

• Cultivate and maintain client relationships to ensure satisfaction.

• Recognize growth potential within designated client accounts, including new specialties and worksite expansion.

• Utilize CHG technologies, such as CHG Connect, to manage staffing workflow tasks.

• Collaborate with CHG brand teams on job postings and presentations to enhance NDA.

• Advocate for CHG, its brands, and value-added services in professional environments.

• Analyze account and specialty trends, identifying gaps, risks, and growth opportunities through business intelligence reports.

• Develop, interpret, and deliver reports and presentations to both internal and external clients.

• Conduct research for client point-of-contact and prepare data and slide deck presentations.

• Address challenges by leveraging cross-functional and brand teams when necessary.

• Maintain accurate client source-of-truth information across CHG and partner teams.

• Ensure compliance with client contracts following established procedures.

• Organize and lead internal and client calls and meetings.

• Provide insights regarding client contract decisions, amendments, and process enhancements.

• Foster relationships with clients’ recruitment teams and various departments.

• Enhance communication with sales and business partners to maximize deliverability, expand market share, and exceed sales objectives.

• Engage in ongoing process improvement initiatives and share best practices.

• Fulfill commitments and achieve results.

• Exemplify CHG Core Values.

⛳️ Requirements

• College-level education or equivalent professional experience.

• A minimum of 3 years of experience in business analytics and client-facing presentations.

• Proven experience in building and nurturing business relationships.

• Exceptional ability to listen and probe deeply into customer needs and expectations.

• Proficient in asking insightful questions and gathering diverse perspectives.

• Capability to apply industry knowledge in advancing CHG’s objectives.

• Ability to work autonomously with minimal supervision.

• Skill in collaborating and driving results within a team setting.

• Proficient in negotiating with and influencing key stakeholders both internally and externally.

• Strong written and verbal communication abilities.

• Advanced proficiency in the entire Microsoft Office Suite.

• Familiarity with Salesforce and various database applications.

• High accuracy and attention to detail.

• Comfort with client-facing presentations and public speaking in a professional context.

• Capacity to create, process, and present extensive documentation and business analytics.

• Excellent organizational and prioritization skills.

• Willingness to travel quarterly.

• Preferred: Experience in healthcare or staffing industries with knowledge of medical terminology.

🏝️ Benefits

• 401(k) retirement plan with company matching.

• Comprehensive healthcare benefits, including medical and dental coverage.

• Onsite health centers for employee convenience.

• Corporate wellness initiatives.

• Free behavioral health appointments available.

• Flexible work arrangements, including remote work options.

• Recognition programs offering rewards such as trips, cash bonuses, and paid time off.

• Paid parental leave provided.

• Coverage for fertility treatments.

• Assistance with adoption processes.

• Marriage counseling services available.

• Customized training resources, including free LinkedIn Learning courses.

• Volunteer time off to support community engagement.

• Employee-driven matching grants for charitable contributions.

• Tuition reimbursement programs to support ongoing education.