Senior Account Executive, Technology

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Take ownership of the enterprise sales strategy, customer relationships, pipeline management, and revenue performance for designated enterprise accounts.

• Establish a sustainable pipeline through strategic prospecting, account-based selling, executive engagement, and collaboration with partners.

• Execute territory plans to achieve or surpass revenue goals.

• Cultivate a comprehensive understanding of customers' business, technology landscape, and priorities for customer experience.

• Spot high-value opportunities related to CCaaS, AI, automation, and experience orchestration that are linked to quantifiable business results.

• Influence C-level executives in business and technology through strategic discussions regarding AI and transformations in customer experience.

• Lead intricate sales cycles involving multiple stakeholders across business, technology, procurement, finance, security, legal, and executive teams.

• Utilize MEDDPICC to enhance qualification processes, formulate competitive winning strategies, identify risks, and boost forecast accuracy.

• Coordinate cross-functional pursuit teams that include Solution Consulting, AI and Experience Orchestration specialists, Customer Success, Professional Services, Product, Marketing, partners, and Genesys executives.

• Remain informed on generative, conversational, and agentic AI, copilots, intelligent automation, emerging enterprise applications, and competitive trends.

• Champion customer outcomes while aligning customer priorities with Genesys' strategic and commercial goals.

⛳️ Requirements

• Over 7 years of direct, quota-carrying enterprise software sales experience with large, complex organizations, including Fortune 500 companies.

• Consistent history of meeting or exceeding revenue objectives.

• Proven success in winning and closing complex, competitive, multimillion-dollar deals with sales cycles lasting from 6 to 24 months.

• Demonstrated expertise in selling AI-powered enterprise solutions and cloud or SaaS platforms.

• In-depth understanding of enterprise AI in customer experience, encompassing conversational, generative, and agentic AI, virtual agents, copilots, intelligent automation, and experience orchestration.

• Strong business and financial acumen.

• Proven ability to generate pipeline through direct prospecting, executive relationships, partners, and the broader ecosystem.

• Strong strategic account planning skills.

• Demonstrated capability to lead complex sales initiatives in a collaborative, matrixed environment.

• Strong executive presence with exceptional communication, presentation, discovery, negotiation, and consultative selling skills.

• Practical experience applying MEDDPICC or a similar structured enterprise sales methodology.

• Ability to work with significant autonomy, accountability, and a strong results-oriented focus.

• Bachelor’s degree or equivalent practical experience.

• Willingness to travel as necessary.

• Preferred: experience in selling enterprise solutions in customer experience, CCaaS, WEM, Customer Journey Analytics, CRM, digital engagement, or automation.

• Preferred: experience engaging executives on AI-powered transformations in customer experience.

• Preferred: experience in developing multimillion-dollar transformation strategies.

• Preferred: experience in building consensus among multiple stakeholders and guiding extended internal and partner teams.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and remote work opportunities.

• Opportunities for development and career advancement.

• Open Time Off in addition to 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.

• Paid volunteer time.

• August Free Fridays.

• Well-being resources.

• Regionally tailored programs for employees and their families.

• Mentorship, learning programs, leadership development, and educational support.