Senior Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and manage essential client relationships, serving as the main point of contact for client inquiries and escalations.

• Oversee implementation activities and guarantee preparedness for the launch of new client programs.

• Direct project execution, track requirements, resolve issues, and manage ongoing program operations.

• Present program outcomes, insights, and business updates to both client and corporate stakeholders.

• Develop and evaluate key performance indicators and performance metrics.

• Lead Quarterly Business Reviews and other meetings involving clients.

• Collaborate with operations, IT, marketing, actuarial, service, and various internal teams to drive successful results.

• Handle escalations and ensure prompt communication and resolution of critical business issues.

⛳️ Requirements

• A bachelor's degree is required.

• A minimum of 4 years of experience in account management, client success, program management, or a similar client-facing position.

• At least 3 years of experience engaging with mid-to-large clients.

• Demonstrated skills in client relationship management and stakeholder engagement.

• Proven experience in project management and execution.

• Ability to analyze KPIs, performance metrics, and business outcomes.

• Financial acumen and capability to discuss performance data with clients and internal stakeholders.

• Experience working across various functions in a complex business landscape.

• Capability to excel in implementation-focused settings and navigate uncertainty with assurance.

• Experience in the appliance industry is advantageous.

• Background with OEM, warranty, service contracts, protection plans, or client service organizations is beneficial.

• Experience in supporting large-scale client implementations or program launches is advantageous.

• Experience in leading executive-level presentations and strategic business reviews is beneficial.

• Willingness to travel up to 15% annually.

• Employment is contingent upon completion of a mandatory identity verification process, which may include biometric technology where allowed by applicable law.

• Virtual interviews must be conducted via video.

🏝️ Benefits

• Extensive exposure to a global organization.

• A collaborative and results-oriented work environment.

• An opportunity to make an immediate impact and influence client outcomes.

• Mandatory identity verification process, which may include biometric technology where permitted by law.