Senior Account Director

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage a portfolio of strategic accounts along with associated revenue objectives

• Create and implement annual plans for account growth

• Discover and cultivate cross-sell and upsell opportunities across AI Solutions, Software Engineering, Cloud Services, Data & Analytics, Cybersecurity, Product Development, and Managed Services

• Establish and nurture trusted relationships with C-level executives, business leaders, and senior technology stakeholders

• Facilitate Quarterly Business Reviews, Executive Business Reviews, strategic planning sessions, and discussions on technology roadmaps

• Oversee the generation of expansion pipelines, forecasting, growth initiatives, and quarterly and annual revenue goals

• Manage commercial negotiations, renewals, and contract extensions

• Collaborate with Delivery, Customer Success, Recruiting, and Executive Leadership teams

• Track account health, customer sentiment, and business risks to minimize churn

• Direct the development of account strategies, including organizational mapping, stakeholder analysis, competitive assessments, growth opportunities, risk mitigation, and executive engagement

• Address client escalations and coordinate cross-functional action plans

• Ensure accurate CRM data, opportunity tracking, account plans, forecasts, and revenue reports

• Utilize emerging technologies and digital transformation trends to uncover new business opportunities

• Report on account performance, growth prospects, risks, and revenue forecasts to Executive Leadership

• Assist Applaudo, an AI-native technology services company, in delivering scalable solutions that transform how businesses operate, make decisions, and expand

⛳️ Requirements

• A Bachelor’s Degree in Business Administration, Technology, Engineering, or a related discipline is preferred, or equivalent professional experience

• Over 8 years of experience in Account Management, Client Services, Enterprise Sales, or Strategic Customer Success

• More than 5 years of experience managing enterprise technology accounts, ideally within Software Development, Consulting, or Technology Services

• A proven history of developing multi-million-dollar client relationships through upselling, cross-selling, renewals, and expansion

• Strong comprehension of Software Development, Agile Delivery, Cloud Technologies, AI, and Digital Transformation

• Demonstrated ability to formulate and execute strategic account plans

• Experience in managing relationships with C-level and senior technology executives

• Strong skills in commercial negotiation, forecasting, and pipeline management

• Familiarity with CRM platforms

• Solid understanding of customer success principles, account health management, and churn prevention

• Exceptional communication, presentation, negotiation, and relationship-building capabilities

• Advanced/Fluent proficiency in English and Spanish (C1+ / Fluent in both)

• Experience in a nearshore software development company is a plus

• Experience managing Fortune 1000 accounts is a plus

• Knowledge of AWS, Azure, Google Cloud, Data Platforms, and Generative AI is a plus

• Familiarity with MEDDICC, Challenger, or Value Selling methodologies is a plus

🏝️ Benefits

• Employees have the option to work remotely

• Opportunity to engage with AI-powered solutions and cutting-edge technologies

• Collaborative and high-performance culture

• Opportunities for rapid learning and ownership

• Work alongside diverse teams in design, development, cloud, data, and artificial intelligence