Security Remediation Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage and resolve NOC tickets related to Avaya Aura voice environments.

• Keep an inventory of Avaya Aura components and their software versions.

• Associate components and versions with the relevant Avaya Security Service Packs.

• Monitor outstanding remediation items in response to Avaya security notifications.

• Implement and confirm interim hardening measures, including limiting access to management interfaces.

• Organize and schedule maintenance windows in collaboration with client stakeholders.

• Deploy Avaya Security Service Packs and patches.

• Validate each modification with documentation of before-and-after evidence.

• Record the outcomes of remediation efforts.

• Compile closeout documentation for remediation.

• Liaise with client and delivery teams.

⛳️ Requirements

• Over 5 years of practical experience with Avaya Aura platform administration and support, including Communication Manager, Application Enablement Services, and Device Services.

• At least 3 years of experience in administering and managing patches for Red Hat Enterprise Linux (RHEL).

• Practical experience in installing Avaya Security Service Packs or Super Patches on Aura appliances.

• More than 5 years of experience in enterprise unified communications or telecommunications.

• Understanding of UC architecture, SIP, and H.323 protocols.

• Strong adherence to change management principles for production voice systems.

• Excellent written and verbal communication skills with clients.

• Availability for scheduled shifts from 8:00 a.m. to 4:00 p.m. or 2:00 p.m. to 10:00 p.m. Eastern Time.

• Willingness to work during off-hours and weekends for maintenance and to respond quickly when new Service Packs are released.

• A dedicated workspace with a reliable wired internet connection suitable for remote work.

• Proficient in English, both written and verbal.

• Legally authorized to work in Canada without requiring employer sponsorship.

• Preferred: Experience with Avaya Aura Session Border Controller for Enterprise (SBCE).

• Preferred: Background in managed services provider (MSP) or multi-tenant patching environments.

• Preferred: Knowledge of security hardening practices, including CIS benchmarks, management-plane isolation, and least privilege principles.

• Preferred: Scripting skills in Bash or Python for inventory and version checking.

• Preferred: Proficiency in French, both written and verbal.

• Preferred: Current Avaya Aura certifications (ACSS, ACIS, or ACDS) or Red Hat certifications such as RHCSA.

🏝️ Benefits

• Fully remote work opportunity.

• Six-month term position.

• Chance to collaborate with a talented technical team and interact with customers.

• Engaging and technically challenging work focused on system reliability, modernization, and ongoing improvement.