Security Engineer II – Data Protection and Network Security

This is a fully remote position, open to applicants in United States.

📋 Description

• Triage incoming ZScaler and DLP tickets, categorize them by severity, and route them accordingly.

• Investigate and address common ZScaler policy blocks and DLP alerts, escalating more complex cases as necessary.

• Provide support to end users facing access or policy-related issues.

• Ensure accurate ticket documentation for SLA tracking and reporting purposes.

• Optimize DLP detection rules and ZScaler policies to minimize false positives and negatives.

• Assist in the implementation of new ZScaler and DLP policy changes across various business units.

• Keep a registry of active policies, exceptions, and business justifications.

• Test and validate policy changes prior to production deployment.

• Aid in the development of RACI and escalation paths involving Security, IT, and business stakeholders.

• Create and maintain knowledge base articles, runbooks, and triage playbooks.

• Engage in planning sessions, standups, retrospectives, and process improvement initiatives.

• Generate regular reports on ticket volume, SLA performance, and existing alignment gaps.

• Collaborate with IT, Network Engineering, Compliance, and business-unit stakeholders.

⛳️ Requirements

• 2 to 4 years of experience in cybersecurity, IT operations, network security, or a related technical field.

• Familiarity with network security concepts and/or data protection principles (DLP, secure web gateways, ZTNA).

• Practical experience in investigating and resolving policy or access issues.

• Strong attention to detail in triage and documentation processes.

• Comfortable working within structured processes (tickets, checklists, SLAs).

• Ability to communicate effectively with end users as well as technical and non-technical stakeholders.

• Exceptional organizational and documentation skills.

• Willingness and enthusiasm to learn new security tools and technologies.

• Authorization to work in the United States.

• Authorization to work in the United States for any employer.

• At least 1 year of software or scripting experience (Python, PowerShell, or similar) to facilitate automation of triage, reporting, or policy tuning.

• Experience with SIEM or IT service management/ticketing platforms (e.g., ServiceNow, Splunk).

• Exposure to cloud security or network architecture concepts.

• Relevant certifications (Security+, Network+, or a ZScaler/DLP vendor certification).

• Background in a regulated or audited environment (e.g., SOX, HIPAA, PCI).

• Clear and concise written and verbal communication abilities.

• Curiosity and enthusiasm for emerging technologies.

• A learner's mindset and commitment to personal and professional growth.

• Collaborative and empathetic approach to teamwork.

• A drive for impact and excellence in all endeavors.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Location-adjusted salaries.

• Transparent discussions regarding compensation and benefits throughout the hiring process.

• Opportunities for meaningful career development.

• Supportive team environment.