Security Advisor II, Falcon Complete

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate customers’ Falcon environments to ensure they meet Falcon Complete standards.

• Offer recommendations to Falcon Complete customers for enhancing their security measures.

• Develop and suggest remediation strategies for CrowdStrike product components that could strengthen security posture.

• Reach out to customers directly when discrepancies with Falcon Complete standards are detected.

• Document, update, and resolve customer-related concerns following established procedures and service level agreements (SLAs).

• Generate and provide service reports and statistics to customers upon request.

• Collaborate with internal teams to guarantee customer satisfaction.

• Coordinate with support teams to troubleshoot and resolve technical issues.

• Carry out daily tasks under leadership guidance to support Falcon Complete’s mission of preventing breaches.

⛳️ Requirements

• Over 3 years of experience in a cybersecurity-focused role.

• Strong customer empathy and the ability to guide customers towards their desired outcomes.

• Exceptional customer-facing communication skills, both verbal and written.

• Proficient in Windows, Linux, and MAC operating systems.

• Experience or proven knowledge in threat detection and incident response.

• Bachelor’s degree in Technology and/or Cybersecurity or relevant experience.

• Cybersecurity certifications from reputable organizations such as SANS, ISC2, or equivalent.

• Must be a US Citizen or Green Card Holder.

• Demonstrated experience using AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes.

• Familiarity with Incident Management and CSIRT operations.

• Understanding of Change Management principles.

• Knowledge of Malicious Code detection and response techniques.

• Awareness of Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).

• Knowledge in Intrusion Detection and Response methodologies.

• Experience working with complex, sophisticated clients.

• Strong analytical skills and a willingness to learn new concepts.

• Ability to collaborate across multiple teams to address customer issues and requests.

• Proven experience as a security advisor or consultant.

• Familiarity with ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security Controls, PCI DSS, Cloud Controls Matrix, and MITRE ATT&CK.

🏝️ Benefits

• Competitive compensation and equity awards.

• Comprehensive physical and mental wellness programs.

• Generous vacation and holiday time for relaxation.

• Paid parental and adoption leave.

• Opportunities for professional development for all employees, regardless of their level or role.

• Employee Networks, neighborhood groups, and volunteer opportunities to foster connections.

• A vibrant office culture with world-class amenities.

• Health insurance coverage.

• 401k retirement plan.

• Paid time off.

• Performance bonuses.

• Equity grants.