Director, Professional Services – Cybersecurity

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of delivery execution within the cybersecurity professional services portfolio.

• Ensure that engagements are in accordance with Statements of Work, delivery methodologies, customer expectations, and quality standards.

• Provide oversight for complex or high-risk engagements and serve as an escalation point.

• Develop delivery practices, standards, templates, quality checkpoints, and processes for capturing lessons learned.

• Facilitate an effective transition from sales and solution development to delivery.

• Monitor the health of engagements, including milestones, risks, issues, dependencies, change control, and customer communications.

• Ensure that deliverables are clear, actionable, technically sound, and suitable for customer environments.

• Build and enhance cybersecurity delivery capabilities through hiring, enablement, certification planning, mentoring, and succession planning.

• Lead, coach, and develop cybersecurity consultants, engineers, architects, and professional services teams.

• Manage workforce planning, resource assignments, recruiting, onboarding, performance management, succession planning, and retention.

• Track utilization, backlog coverage, capacity, project margin, revenue forecasting, time entry, delivery efficiency, and operational metrics.

• Report on resource demand, staffing gaps, engagement health, delivery risks, and financial performance.

• Enhance delivery quality, scalability, predictability, and profitability.

• Oversee subcontractor and partner delivery.

• Collaborate with Operations and Finance on forecasting, resource planning, cost management, and corrective actions.

• Ensure that cybersecurity offerings are actionable and translate them into repeatable delivery methodologies.

• Transform lessons learned from engagements into improvements in methods, templates, enablement, estimates, and solution definitions.

• Foster customer relationships and engage in executive-level engagement reviews.

• Collaborate with Sales and Solution Architects on strategic opportunities, proposals, Statements of Work, change requests, and delivery plans.

• Manage transitions from project delivery to managed services or ongoing operations.

• Work across technology practices to achieve cybersecurity outcomes.

⛳️ Requirements

• Bachelor's degree in cybersecurity, information technology, business, or a related field, or an equivalent combination of education and relevant experience.

• 8+ years of experience in cybersecurity, technology consulting, professional services, systems integration, or similar delivery roles.

• 3+ years of experience leading technical consulting or professional services teams.

• Extensive working knowledge across various cybersecurity domains, including GRC, security assessments, data protection, IAM, zero trust, vulnerability and exposure management, SIEM, XDR, EDR, firewalls, incident readiness and response, and security architecture.

• Ability to comprehend cybersecurity risk and translate technical issues into business implications.

• Familiarity with the NIST Cybersecurity Framework, CIS Controls, ISO 27001, and other relevant standards.

• Capacity to assess technical delivery risks and recognize when deeper subject-matter expertise is required.

• Relevant professional certifications such as CISSP, CISM, CRISC, CCSP, PMP, or equivalent qualifications.

• Experience in building, scaling, or transforming a cybersecurity consulting, professional services, or technical delivery organization.

• Proven track record of overseeing multiple concurrent customer engagements while being accountable for staffing, quality, scheduling, scope, risk, and financial performance.

• Experience in developing technical talent and managing geographically dispersed teams.

• Background in working across sales, presales, project management, delivery, operations, portfolio, and managed services functions.

• Proficient understanding of Statements of Work, change control, project financials, utilization, capacity planning, and services margin.

• Experience in a systems integrator, consulting firm, managed services provider, or cybersecurity services organization.

• Familiarity with strategic cybersecurity technology partners and partner-enabled delivery models.

• Experience integrating professional services with managed security services or ongoing operational support.

🏝️ Benefits

• Bonus

• Equal Opportunity Employer

• Reasonable accommodations for individuals with disabilities

• Potential medical testing coverage/requirement when mandated by a client