Security Advisor II, Falcon Complete

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate the customer’s Falcon environment to ensure it meets Falcon Complete standards.

• Offer recommendations to Falcon Complete customers that enhance their security measures.

• Develop and suggest remediation strategies for CrowdStrike product components that could improve security posture.

• Reach out to customers directly when misalignments with Falcon Complete standards are identified.

• Document, update, and resolve all customer-related issues following established procedures and SLAs.

• Create and deliver service reports and statistics to customers as requested.

• Collaborate with internal teams to ensure customer satisfaction is achieved.

• Work with the support team to assist in troubleshooting and coordinating efforts to resolve technical issues.

• Perform daily tasks under the guidance of leadership to help Falcon Complete fulfill its mission of preventing breaches.

⛳️ Requirements

• Over 3 years of experience in a Cybersecurity-focused role.

• Strong customer empathy and the ability to guide customers towards their desired outcomes.

• Exceptional communication skills for customer interactions, both verbal and written.

• Proficient in Windows, Linux, and MAC operating systems.

• Experience or demonstrated knowledge in threat detection and incident response.

• Bachelor's degree in Technology and/or Cybersecurity, or equivalent experience.

• Cybersecurity certifications from recognized organizations such as SANS, ISC2, or similar.

• Must be a US Citizen or Green Card Holder.

• Proven experience in leveraging AI technologies to enhance decision-making, streamline workflows, and improve business outcomes.

• Experience in incident management and CSIRT operations.

• Familiarity with change management principles.

• Knowledge in malicious code detection and response.

• Understanding of audit, logging, and monitoring controls (SIEM, UEBA, MDR/XDR).

• Experience in intrusion detection and response.

• Background in working with complex and sophisticated clients.

• Strong analytical skills coupled with a willingness to learn new concepts.

• Ability to collaborate across multiple teams to address customer issues and requests.

• Demonstrated experience as a security advisor or consultant.

• Familiarity with ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security Controls, PCI DSS, Cloud Controls Matrix, and MITRE ATT&CK.

🏝️ Benefits

• Industry-leading compensation and equity awards.

• Comprehensive wellness programs for physical and mental health.

• Competitive vacation and holiday policies for personal recharge.

• Paid parental and adoption leave.

• Opportunities for professional development available to all employees, regardless of level or role.

• Employee Networks, neighborhood groups, and volunteer opportunities to foster connections.

• A vibrant office culture complemented by world-class amenities.

• Bonus opportunities.

• Equity grants.

• Health insurance coverage.

• 401k plan.

• Paid time off.