Seasonal Print Production Support Specialist

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Handle customer inquiries via calls, emails, and chats in line with established policies and procedures.

• Address customer issues by delivering accurate information with empathy and professionalism.

• Serve as the primary authority for live interactions, focusing on phone support.

• Assist customers with the order replacement process and generate replacement orders in real time.

• Determine root causes and offer immediate solutions.

• Evaluate incoming requests to assess whether issues stem from internal errors or customer-driven modifications.

• Review and document each case upon intake.

• Access and navigate Adobe Illustrator and Photoshop files to identify print issues.

• Proofread and modify design files as necessary.

• Collaborate across teams to transition customers from general support to the Print Quality queue.

• Capture detailed technical information in Salesforce to monitor trends and recurring print/design challenges.

• Precisely document and prepare replacement order requests for the Processing Team.

• Work alongside the Print Quality team to establish best practices and maintain consistency.

• Assist with general customer service duties during peak seasonal times.

⛳️ Requirements

• Must live in one of the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Louisiana, Maine, Minnesota, Missouri, Montana, North Carolina, New Jersey, Nevada, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin.

• Exceptional written and verbal communication skills, with the capability to adjust tone for live engagements.

• Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro (or equivalent design, photo, and document editing software); experience with Lightroom is a bonus.

• Ability to think critically and resolve complex print and design issues on the spot.

• Familiarity with Salesforce Lightning and Google Suite.

• Capacity to work efficiently in a remote, team-oriented environment and receptiveness to feedback.

• Willingness to maintain a schedule that includes at least one weekend day.

🏝️ Benefits

• Seasonal employment from September through December 2026.

• Option for remote work.

• Chance to contribute to a global marketplace for independent artists.