Seasonal Live Services Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engage with customers via phone calls, thoroughly addressing their requirements from beginning to end.

• Offer information about scheduling alternatives, range of services, and the benefits of membership.

• Develop innovative solutions for customer challenges by leveraging a network of service partners.

• Assist customers in exploring potential solutions and arranging services.

• Ensure that services are completed and that customers are satisfied.

• Foster lasting relationships and trust through transparent and interactive communication.

• Achieve targets related to contact rates, bookings, memberships, and other key performance indicators (KPIs).

• Represent members' interests and prioritize their needs.

• Train and guide new members of the Customer Solutions team.

⛳️ Requirements

• Demonstrated experience in customer support, client service, or direct client interactions.

• Proficient in handling contacts via phone and email, showcasing active listening, grammar, spelling, and typing proficiency.

• Knowledge of CRM systems and practices.

• Customer-focused, with the ability to adapt to and engage with various personalities.

• Exceptional communication and presentation abilities.

• Capable of multitasking, prioritizing, and managing time effectively.

• Must possess a basic understanding of the Internal Admin Portal.

• Must have a strong collaborative relationship with the Live Services team.

• Availability to work full-time during the initial 3-week training period (9:00 AM - 5:30 PM EST) is required.

• Flexibility for morning, daytime, and evening shifts is necessary.

• Weekend availability is MANDATORY.

• This position is a 3-month seasonal contract starting from the date of hire.

🏝️ Benefits

• Opportunity to work from home.

• Flexible time off policy.

• Access to learning and development resources.

• Comprehensive onboarding experience.

• Leadership training programs.

• Engagement in various programs and events.

• Bonusly rewards system.

• Peer-nominated awards.

• Company-sponsored medical, dental, and vision coverage for you and your dependents.

• RSP matching program.

• Employee assistance services.

• Parental leave and support benefits.

• Up to $20,000 in adoption reimbursement.

• On-demand maternity support through Maven Maternity.

• Complimentary breast milk shipping via Maven Milk.

• Access to financial planning tools.