Seasonal ECOM Customer Care Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Communicate with customers in a professional, accurate, and efficient manner through phone, email, and live chat.

• Enhance and optimize each customer's experience by exhibiting patience and empathy while prioritizing their needs.

• Address product-related inquiries and provide purchasing recommendations.

• Identify and resolve account issues concerning product orders, deliveries, credits, and returns.

• Actively share insights with the team to enhance processes.

• Stay informed about product releases and upcoming launches and suggest new products.

• Collaborate with other departments on quality assurance recommendations and customer product requests.

• Investigate fulfillment and shipping issues and coordinate with distribution teams to resolve them.

⛳️ Requirements

• 1-3 years of experience in customer service, sales, or retail.

• Experience in E-Commerce and/or online marketing and merchandising is advantageous.

• Proficient in Microsoft Office is mandatory.

• Familiarity with ZenDesk, BlueCherry, Softeon, SalesForce, or Shopify is a plus.

• Experience utilizing an organizational time management system is required.

• Proven problem-solving abilities and critical thinking skills are essential.

• Must be available for the entire assignment duration.

• Compliance with the established Monday-Friday schedule is necessary.

• A Bachelor’s degree in Fashion or Textiles is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and a supportive work environment.

• Employee discounts on products and services.