Seasonal Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer inquiries through phone, email, chat, and various support channels.

• Provide assistance with pre-purchase inquiries, including recommendations on products, sizing, fabric information, and gifting advice.

• Address post-purchase questions related to orders, shipping, deliveries, returns, exchanges, and product issues.

• Resolve order-related issues, delivery concerns, and queries about returns.

• Complete customer purchases via phone and generate email invoices upon request.

• Record customer interactions, order updates, and solutions in customer support systems.

• Keep customer records organized and detailed.

• Collaborate with colleagues during peak seasons while adhering to service level standards.

• Embody the Petite Plume brand with warmth, professionalism, and a commitment to creating memorable customer experiences.

⛳️ Requirements

• 1–2 years of proven experience in customer service within a client-facing, hospitality, or e-commerce support capacity.

• Exceptional written and verbal communication abilities.

• Capability to maintain consistency in brand voice.

• Availability for a flexible schedule, including weekends and significant holidays in November and December.

• Willingness to increase availability during peak business times when additional assistance is required.

• Familiarity with customer support platforms such as Gorgias, Shopify, Route, and other internal systems.

🏝️ Benefits

• Part-time seasonal role averaging around 20 hours per week.

• Potential to increase to full-time hours during the busy holiday season.