Seasonal Customer Experience Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with customers via Gladly through phone, live chat, SMS, and email.

• Address inquiries related to orders, exchanges, refunds, gift cards, promotion codes, and various customer concerns.

• Enhance sales opportunities through personalized clienteling and styling consultations.

• Deliver compassionate and friendly customer service.

• Motivate customers to enroll in Jenni Kayne Rewards and participate on social media platforms.

• Safeguard company assets by adhering to loss prevention policies and guidelines.

⛳️ Requirements

• Positive attitude and dedication to providing outstanding customer service.

• Availability and willingness to work during busy periods, including weekends and holidays.

• Excellent written and verbal communication skills.

• High level of attention to detail, strong organizational abilities, and a proven track record of follow-through.

• Comfort in a team-oriented, remote work environment.

• Preferred: At least two to three (2-3) years of experience in the apparel or lifestyle e-commerce sector.

• Preferred: Familiarity and experience with POS, CRM, and Inventory Management systems, as well as Microsoft Office, Gladly, Shopify, etc.

• Preferred: Results-oriented with a strategic, conceptual, and innovative mindset.

• Preferred: Exceptional verbal and written communication skills with a keen eye for detail.

• Preferred: Ability to manage multiple tasks effectively and possess outstanding organizational skills, including calendar management and deadline adherence.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Employee discounts on products.

• Flexible work schedule.

• Supportive and dynamic remote work culture.