Seasonal Customer Experience Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for both new and existing customers via email, live chat, and phone.

• Address customer inquiries and resolve issues related to purchases, shipping, and other concerns.

• Offer product advice on style, fit, and personalized recommendations for customers.

• Cultivate a thorough understanding of the product line, technology, ordering processes, shipping, and logistics.

• Acquire cross-functional experience in sales, events, marketing, and various customer-facing roles as desired.

• Collaborate with leadership to design and implement policies, procedures, and customer retention initiatives.

• Uphold exceptional daily performance metrics and customer satisfaction (CSAT) scores.

• Embody the team's culture, attitude, and expertise while reflecting Tecovas’ core values.

⛳️ Requirements

• A BA/BS degree is preferred, ideally in Communications, Marketing, Business, or a related field.

• Experience in retail or customer-facing roles.

• A self-motivated, results-oriented work ethic.

• Capability to handle challenging customer situations in a calm and positive manner.

• Comfort with ambiguity and the ability to thrive in a fast-paced startup setting.

• Exemplary character, honesty, and humility are essential.

• Flexibility with scheduling, including availability for extended holiday hours, early morning shifts, weekends, and evenings.

• Must be available during key holiday periods, including the week of Thanksgiving, the week of Christmas, and the week between Christmas and New Year's.

• Availability for mandatory training sessions on Oct 12–16 and Oct 19–23 from 9am–1pm CT.

• Candidates must reside within the United States.

🏝️ Benefits

• Competitive hourly wage of $18/hour.