Seasonal Customer Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver exceptional customer service via phone, email, chat, and social media channels

• Assist customers with inquiries regarding orders, returns, billing, and product details

• Input customer and order details into internal databases

• Address customer issues and escalate them as needed

• Keep records of customer interactions and the actions taken

• Identify ways to enhance customer satisfaction and support sales efforts

• Work collaboratively with team members and supervisors to ensure efficient operations

• Complete all phases of the hiring process: resume evaluation, pre-screen questionnaire, one-way video interview, pre-screen interview, and client interview

⛳️ Requirements

• Excellent verbal and written communication skills in English

• Previous experience in customer service or a call center is preferred

• Ability to handle multiple tasks in a fast-paced setting

• Basic computer skills and proficiency in navigating various systems

• Preferred typing speed of 30+ WPM

• Flexible, team-oriented mindset

• Must be comfortable with video on during the entire shift

• Availability to work weekends and adapt to flexible schedules as required

• Additional monitor is necessary

• USB headset is required

• Stable, wired (Ethernet) internet connection is mandatory

• Advanced proficiency in English

• At least 1-2 years of experience in Customer Experience

• Strong communication and organizational abilities

• Professional demeanor and capability to multitask

• High level of computer literacy

• Resume must be submitted in English

🏝️ Benefits

• Fully remote work opportunity

• Weekly payments in USD

• Laptop will be provided

• Independent contractor agreement offered