Customer Support Specialist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as the primary point of contact for residents, potential residents, vendors, property teams, and internal departments.

• Assist residents, consumers, and vendors through telephone, email, and online communication channels.

• Provide prompt and professional solutions while addressing service inquiries, account questions, scheduling, and general needs.

• Ensure clear and transparent communication, escalating challenging issues to the relevant departments.

• Coordinate and monitor service requests from initiation to completion.

• Schedule appointments and keep residents and property teams informed.

• Collaborate with internal departments and service providers to guarantee timely follow-up.

• Maintain records of service history and outstanding requests.

• Support business processes that improve service delivery and resident satisfaction.

• Keep accurate records of residents, vendors, and services.

• Conduct data entry, records management, and provide administrative support.

• Document and maintain records of support activities.

• Adhere to company policies, practices, and data privacy standards.

• Collaborate with property management teams and other internal departments.

• Engage in team meetings, training sessions, and professional development opportunities.

• Identify opportunities for process improvement and enhancements in service quality.

• Contribute to fostering a collaborative service culture.

• Ensure resident and client satisfaction through accurate records, proactive troubleshooting, productivity, quality, service, and operational support goals.

⛳️ Requirements

• GED or high school diploma or equivalent qualification.

• At least one year of experience in customer service, administrative support, resident services, operations support, scheduling, or a related field.

• Exceptional written and verbal communication skills.

• Outstanding organizational and time management abilities.

• Strong organizational skills with the capacity to manage multiple tasks simultaneously.

• Keen attention to detail and a commitment to accuracy.

• Proficiency in Microsoft Office Suite, Google Workspace, and web-based business applications.

• A reliable high-speed internet connection and a designated workspace.

• Self-motivated, able to work independently, and connect with a remote team.

• Associate of Arts or Bachelor of Arts degree preferred.

• Experience in property management, multi-family housing, resident services, hospitality, customer assistance, or other relevant sectors preferred.

• Familiarity with CRM, ticketing, property management, or customer service software preferred.

• Experience working with remote or distributed teams preferred.

• Excellent skills in dispute resolution and problem-solving preferred.

🏝️ Benefits

• Home office setting with flexible working arrangements.

• Medical, Dental & Vision Insurance coverage.

• 401(k) retirement plan with business match.

• Vacation and Paid Time Off.

• Employee Assistance Program (EAP).

• Professional Development Reimbursement available.

• Opportunities for training and career advancement.

• Health and wellness services for staff.

• A collaborative and inclusive work environment.