Health Care Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Manage both inbound and outbound calls in a technologically advanced setting.

• Address general inquiries regarding insurance and financial support.

• Process payments efficiently.

• Make and receive calls on behalf of clients to address billing and payment concerns using established work queues and call pools.

• Respond to information requests from patients/account holders in a professional and comprehensive manner.

• Secure payment or arrange payment arrangements on behalf of clients as necessary.

• Adhere to client-specific protocols and policies.

• Investigate and respond to client questions.

• Enter and track payment arrangements.

• Comply with FDCPA, FCRA, HIPAA, and other relevant regulations.

• Function effectively in a fast-paced, team-oriented environment.

⛳️ Requirements

• A minimum of 1 year of experience in a Call Center or Customer Service role where public interaction was a daily responsibility.

• Preferred knowledge/experience in medical terminology, patient billing, healthcare insurance, and/or healthcare administration.

• Capability to thrive in a fast-paced, deadline-driven environment.

• Strong organizational skills with the ability to manage multiple tasks concurrently.

• Flexibility in scheduling and task assignments, including regular evening and Saturday shifts as business needs dictate.

• Ability to work effectively and collaboratively in a team-based environment.

• Bilingual candidates provide additional support for bilingual communications.

• A broadband internet connection is required; DSL or dial-up is not acceptable.

• A hard-wired internet connection is mandatory; Wi-Fi or Wi-Fi hotspots are not permitted.

• Minimum internet speed of 40 Mbps download and 5 Mbps upload is required.

• A camera must remain on during training and scheduled shifts, excluding designated breaks and lunch; after training, as directed by the supervisor or team expectations.

• Remote workers must be located in the United States and reside in one of the designated eligible states.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401K with employer matching.

• HSA/Flexible spending accounts.

• Paid time off beginning at 90 days.

• Annual profit sharing.

• 7 paid holidays.

• Family-friendly events.

• Wellness programs and gym reimbursement.

• Provision of all necessary equipment and technical support.

• Opportunity to earn quarterly performance-based increases of up to an additional $2.00/hr within the first 12 months.