Customer Support Agent, Catalan, Valencian, Basque, Galician

This is a fully remote position, open to applicants in Spain.

📋 Description

• Addressing customer inquiries through email, chat, and phone (both inbound and outbound)

• Conducting content annotations and moderation

• Resolving customer queries in a professional and efficient manner

• Escalating complex issues as necessary

• Keeping precise records in customer support systems

• Adhering to client processes and maintaining quality standards

• Contributing to customer satisfaction and ongoing service enhancements

• Assisting with client projects that align with language capabilities and availability

⛳️ Requirements

• Located in Europe with valid work authorization

• Native or professional fluency in Catalan, Valencian, Basque, or Galician

• Proficient English communication skills

• Preferred 1–3 years of experience in customer support or customer service

• Comfortable communicating via phone, email, and chat

• Familiarity with CRM or customer support platforms (e.g., Zendesk, Freshdesk, Intercom, or similar) is a plus

• Capability to work independently in a remote setting

• Dependable internet connection and an appropriate home office setup with a laptop or desktop

🏝️ Benefits

• 22 days of annual leave

• Fully remote work within Europe

• Opportunity to collaborate with international companies

• AI-enhanced customer support environment

• Ongoing learning and development

• Potential for long-term collaboration based on project availability