Contact Center Agent

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Act as the main contact for existing owners and prospective customers.

• Enhance sales and customer interaction through both inbound and outbound phone calls.

• Motivate owners and potential clients to arrange their vacations.

• Address objections effectively to ensure package payments are secured.

• Utilize dialer systems, lead management tools, and CRM platforms proficiently.

• Meticulously document customer interactions and agreements.

• Build professional relationships and foster excitement and trust in the virtual process and vacation ownership experience.

• Assist in various roles including Initial Contact Person, Activations Agent, Travel Coordinator, and Tour Confirmer.

⛳️ Requirements

• Prior experience in sales, customer service, outbound marketing, vacation sales, or call center roles is preferred.

• Strong skills in objection handling and closing sales over the phone.

• Determination to overcome objections and finalize sales.

• Excellent interpersonal communication and active listening abilities.

• Capability to establish rapport and convey information clearly.

• Proficiency in identifying customer needs, assessing information, and resolving practical issues.

• Strong organizational skills and adaptability in a fast-paced environment.

• Experience in timeshare or hospitality sales is advantageous.

• Tech-savvy with familiarity in dialer systems, lead management software, and CRM platforms.

🏝️ Benefits

• Commissions.

• Continuous sales training and coaching sessions.

• Opportunity to work from home.

• Competitive compensation structure.

• Independence to work both autonomously and collaboratively.